Antwerpen Volkswagen Service Center

Calef Hepler 

on Google

7 months ago

Took my car to them while on vacation. Battery light was on, and AAA tech had tested the battery, and it was good. However, the battery had died because the alternator wasn't charging it. This dealer took 2 days to even look at the car, and then insisted that they had to replace the battery first, for which they charged $465 (!). Took another entire day for them to do this, and then quoted $2100 (!!!!!!!!) for a new alternator and $1100 for something completely unrelated. Took it to an independent mechanic, who charged under... read more

Matt H 

on Google

5 years ago

Went in for warranty work, got my car back with damage to the steering wheel. I contact them about it. They claim that because I don't have supportive evidence they won't fix it. In other words, if you plan to take your car to this shop, make sure you take pictures of the outside and inside, because if they do damage it, they won't help you. Also note, don't bother calling corporate. The corporate office told me they don't get involved with dealership damage and told me to deal with the dealership directly. WOW. Great custom... read more

Mark 

on Google

a year ago

The absolute worst service department imaginable. Take your car anywhere else first before coming here. DO NOT COME HERE TO HAVE ANY WORK DONE IN YOUR VEHICLE. I brought my car here for a recall and to address an issue with my passenger seat. The service department did not put my field pump back on my vehicle properly after working on it, caused gasoline to spill all over the road and my vehicle, and my car broke down with me driving it and had to be towed. They don't even have towing here I had to have it towed myself back... read more

Nat Vibe 

on Google

9 months ago

Shawn was very attentive and knowledgeable. I appreciate the flexibility and efficiency of the WV Antwerpen service team. Despite not having an appointment and due to the need for my vehicle at the time, I was treated with great kindness and outstanding service, Thank you. 

Alexander Johnston 

on Google

a year ago

To start, my VW is a 2018 model and out of factory warranty, so I wasn't expecting any kind of special treatment in the Service Center. 2 stars because the staff are friendly enough, and they were quick to take my car in after I arrived for my scheduled appointment. Be aware that it will cost you about $200 from the get-go for the diagnostic summary of your car and any issues you're having. Sure, they top off your fluids and tire pressure, but it's a pricey way to find out that you need to spend even more money. After they'r... read more