Antwerpen Volkswagen Service Center

Calef Hepler 

on Google

8 months ago

Took my car to them while on vacation. Battery light was on, and AAA tech had tested the battery, and it was good. However, the battery had died because the alternator wasn't charging it. This dealer took 2 days to even look at the car, and then insisted that they had to replace the battery first, for which they charged $465 (!). Took another entire day for them to do this, and then quoted $2100 (!!!!!!!!) for a new alternator and $1100 for something completely unrelated. Took it to an independent mechanic, who charged under... read more

Matt H 

on Google

5 years ago

Went in for warranty work, got my car back with damage to the steering wheel. I contact them about it. They claim that because I don't have supportive evidence they won't fix it. In other words, if you plan to take your car to this shop, make sure you take pictures of the outside and inside, because if they do damage it, they won't help you. Also note, don't bother calling corporate. The corporate office told me they don't get involved with dealership damage and told me to deal with the dealership directly. WOW. Great custom... read more

Nat Vibe 

on Google

10 months ago

Shawn was very attentive and knowledgeable. I appreciate the flexibility and efficiency of the WV Antwerpen service team. Despite not having an appointment and due to the need for my vehicle at the time, I was treated with great kindness and outstanding service, Thank you. 

Alexander Johnston 

on Google

a year ago

To start, my VW is a 2018 model and out of factory warranty, so I wasn't expecting any kind of special treatment in the Service Center. 2 stars because the staff are friendly enough, and they were quick to take my car in after I arrived for my scheduled appointment. Be aware that it will cost you about $200 from the get-go for the diagnostic summary of your car and any issues you're having. Sure, they top off your fluids and tire pressure, but it's a pricey way to find out that you need to spend even more money. After they'r... read more

Melissa Masino 

on Google

2 years ago

Chuck was a fantastic service advisor from start to finish. I also gotta give a big thank you to Sam in the sales department - it's great that he's back at Antwerpen! They were both so patient with me, and helped me out so much; I felt valued and cared for, and they both were very understanding of my situation and worked with me to find the best and most cost-effective solution. And thank you to the tech who got my new tires mounted and balanced super fast once they arrived. All around great service!