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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Did homework and visited dealership twice, went back cash in hand to purchase advertised vehicle at the advertised price and was informed that they had the option via the fine print to ADD additional costs of security and protection of $4,500.00. When confronted, after sitting in the lobby for half an hour, the manager said thanks for coming in but no thanks we are charging the additional cost so - bye! Absolutely never visiting again and making sure all know about the unprofessional manner we were treated and how the place ... read more
Did not honor the online price I’ll vehicle unless I purchase a warranty which would have increased the price of the vehicle $10,000 more
Worst dealership ever! Bought a car with them 3 weeks ago and my car is giving me some power steering warning. That’s not even my first issue with them, after we signed all the paperwork I noticed that they had added an optional service contract that was $1400. I went back the next day to tell them to have it cancelled and was told that they will have it cancelled fast forward to today and that still has not been cancelled. They did not mention this add on to me once, even though I told every single finance and sales person ... read more
Purchased a brand new truck. Salesmen added on the "dealer incentives packages". I told them several times I did not want them. Salesmen said they were already on the vehicle. Paid $3180 for them in sales contract. I called LoJack and found out it was NEVER installed on my vehicle. The door Edge Guards were NEVER installed on vehicle! I began calling 2 days after purchase date. The 1st day, they hung up on me 17 times! I called 28 days in a row....they would transfer me to no where....put me on hold...or tell me the 7 Salesm... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
This dealership makes false promises they don't intend to keep in order to make a sale. Once the sale of the vehicle is complete they totally ignore the consumer. They don't even return calls or respond to e-mails. I regret buying my vehicle from this dealership.
Business response:
We set a high standard for ourselves and we’re so sorry to hear this was not met in your interaction with our business. If you are open to it we would like to speak with you about your experience. Please call or email when you have the chance. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
No customer service skills and will screen your calls, management does not reply to emails or voicemails. Your vehicle will sit for weeks with nothing done to it. Waste of time and money!
Business response:
I’m so sorry, Erika. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I was told that I would receive a spare key and owners manual for the truck I recently purchased and was given none of those items nor have i heard anythingback form them. Would not recommend coming here
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
DO NOT BUY FROM THIS COMPANY! These guys are the most corrupt, unprofessional people you will ever deal with! I was completely lied to about my warranty by the employee working in the finance department. My wife and I were told everything would be covered bumper to bumper. I paid almost $3,000 for this warranty. My van has had 3 different issues since we bought it and somehow all of them have not been covered under warranty. Now that a cylinder head went out and it's going to be 4 grand worth of work, they are telling me tha... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I rating this a poor. This was my second visit to this dealership. I can say that the work was completed. The customer service was unsatisfactory, with bad communication. I called ahead for a factory recall part. I spoke to Patricia and she was very helpful to ensure the part was on hand prior to scheduling the work. She was able to schedule me in next day. This is where it goes bad, as I pulled up to the service area I was met there by Michael. He asked what I was coming in for and I explained to him the recall that I was t... read more
Business response:
a
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 3,001 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.