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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Worst customer service ever if I could give 0 stars I would. My vehicle took months to get serviced. They never answer your phone calls , they don’t respond to emails , and when they finally answer they’re rude. They take forever to help you in person and the manager doesn’t even care when you bring up issues. Thank god I never have to go to this dealership again.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Unfortunately my experience wasn’t good and this was the second time I had a bad experience. Not only did the dealership claim they could not find the problem with my vehicle but they are horrible with communication. Both occasions no one ever called to give me an update. I literally had to drive down to the dealership to get anyone to talk to me. On the second occasion I literally told them exactly what was wrong with the vehicle and it just needed a programming update. McPeak Dodge fixed the issue the first time when Puent... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
It was horrible. Maybe management changed or something, but I was not able to reach anyone to get a status on my car. My calls kept going to voicemail, and I had to physically come on-site just to see if my car is ready. I left my car there starting of business, and I know my car was not looked at until the very last minute and most likely was not given the time of day. I was given a half fast answer that my blind spot monitor works fine, and all was done was to clear the code. Well, I still have the same issue with my blind... read more
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Worse attitude. Constantly have to call to get an update. Rude service and have no manners.
Business response:
We want to extend our sincerest apologies as we pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this further. Please contact us at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Mala experiencia creo me vendieron un auto limon y ahora no quieren hacerse cargo de la reparación
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Worst dealer I've ever been Everyone has attitude no help and they treat you like you are a thief
Business response:
While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
No communication at all did not keep you updated it nothing at all bad service
Business response:
We'd like to apologize for any delays in communication during your appointment. We always want our customers to feel well-informed about the status of their vehicle, and we hope to have the chance to provide you with excellent customer service going forward. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Had a difficult time being able to get a hold of services after our car was taken in. Was told we would get information about the status of our car at 2pm didn't get any info till about 4pm. Car had to stay at dealer and was told I would get a call at 1pm next day about the car. Had to call and couldn't get through to advisor. Had to keep calling until someone was able to put me through to them. Car was done at 5pm instead.
Business response:
We're so sorry for any delays in communication during your appointment. We value your business, and we want you to feel well informed about the status of your vehicle. We hope to have the opportunity to work with you again in the future. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Technician didn't put back the things that they took out. Don't know where they put my car while in their possession, scratch with the paint on the left rear corner of the vehicle. Office lady sucks in the front desk. She should go work behind the wall if they can't be nice to their customers.
Business response:
We're so sorry to hear that your service appointment was anything less than a five-star experience. We want you to know that we take your concerns seriously, and we hope to work with you towards the best solution. If you have a moment, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 3,002 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.