Umansky Toyota
1357 Richmond Rd, Charlottesville, VA 22911
https://www.umanskytoyota.com/
Automotive, Auto Parts & Supplies, Auto Repair
Open now:7:00 am - 8:00 pm
About
Here at Umansky Toyota of Charlottesville, it is our mission to be the automotive home of drivers in the Charlottesville, VA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! We proudly serve the following towns and cities: Charlottesville, Staunton, Harrisonburg, Culpeper, Richmond, Glen Allen, Mechanicsville, and beyond!
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salliescout on DealerRater
10 years ago
07/28/2011, 17:11 PM
"My husband and I were driving our Prius from Suffolk,..."
My husband and I were driving our Prius from Suffolk, Va., to Lexington, Va. Close to Charlottesville, several warning signals came on. We called Brown and spoke with Leslee Parsons, who told us to come on in. She met us outside the building to guide us to a parking spot. It was about 2:15 at this point. A serviceman - I believe his name was Dave - stayed after hours to get a quick read of the car's problem. Having an international flight to catch from Dulles the next day, we realized that we needed to leave the car and rent one. Since it was a Saturday and after 12 noon, all the local rental car agencies were closed. The only place we could rent a car was at the Charlottesville airport; someone (can't remember his name - great guy!)drove us in the Brown van to the airport!! Unbelievable service.
Via e-mail, Leslee kept in touch with us about what was being done with the Prius. She also made it possible for us to be able to drive it back to Suffolk the day we flew back into the airport.
I am 59 years old. I've never experienced such warm, friendly, helpful service from any car dealership any where. Amazing.
As I told Leslee, when we buy our next car, it will be from her!
Sallie Sebrell
skieblue on DealerRater
10 years ago
07/16/2011, 03:40 AM
"This was the best experience We have ever had in..."
This was the best experience We have ever had in searching for and getting a new vehicle. We have purchased over 50 vehicles in our past. Leslee Parsons really listened to us and could answer all our million questions. We started out looking for a Pruis. We thought this was what we wanted. Well this very patient, very well informed, caring and professional sales person went well beyond call of duty in working with us. I then changed to Corolla. The process was simple in getting best price. NOt the usual games played. Yes, we all know these!! I felt no pressure, she just gave us the information we needed to choose the correct vehicle. This morning I changed my (our) mind and started all over,, but a Camry this time. We felt like all the employees at Brown Toyota didn't just look at us for a sale, but took extra effort to listen to us and what ours needs are. I wanted to spend as little as I could get and get better gas mileage. We now have a brand new Camry!! So, The price was right, Customer service like the old days, what else could person ask for..
vmotorin on DealerRater
10 years ago
06/19/2011, 18:16 PM
"The process of buying a car was great, Terry never pushed..."
The process of buying a car was great, Terry never pushed me into anything i didnt want to do and was very pleasant in the process, and thats also considering that my dad tried to push his buttons and play the "game". We got a great deal on the car without a single eye roll or an attitude. I even managed to hold him up at the dealership past the open hours. Unfortunately its the financial department that gave me problems, nothing that could have not been resolved, just took some extra time and work on my end that should have been taken care of by the financial department in the first place.
ceaita on DealerRater
10 years ago
05/26/2011, 07:30 AM
"Overall, we enjoyed our experience at Brown Toyota. We..."
Overall, we enjoyed our experience at Brown Toyota. We found ourselves needing a new car, and given that fact, they made the process painless. They worked with us, even so far as getting our trade in for us from the mechanic. Neal was not overly aggressive, which fit our needs perfectly. He was genuine, kind, and fair. I was very impressed with him, and would recommend him highly.
Paulien on DealerRater
10 years ago
04/28/2011, 17:38 PM
"As a first time car buyer, I couldn't have been more..."
As a first time car buyer, I couldn't have been more happy than to be helped by Terry (and later on Lesley to deal with the financial part). Terry never pushed me into anything, but at the end of the day got just the right car for me, which I'm now driving happily. The whole thing was a very relaxed and fun experience. If I get the opportunity, I will gladly refer my friends to Terry @ Brown on Pantops!
lew15han on DealerRater
11 years ago
04/07/2011, 17:47 PM
"An overall exceptional sales experience. Leslee and..."
An overall exceptional sales experience.
Leslee and her team were responsive to our questions and straight-forward with the sales process.
They knew we were looking and yet were helpful in finding our car: not only in terms of car selection; but also with completing the deal.
carolmou on DealerRater
11 years ago
04/01/2011, 17:00 PM
"Mr. Howard was very accompanying in meeting my needs. He..."
Mr. Howard was very accompanying in meeting my needs. He was not pushy but did provide me with the information I needed in a timely fashion. In all the transaction was smooth and not stressful. I intend to continue using Brown (Harold) for future purchases and would highly recommend them to friends and family!
kegleyc on DealerRater
11 years ago
03/31/2011, 11:32 AM
"Terry was the most down to earth, easy to talk to guy I..."
Terry was the most down to earth, easy to talk to guy I could've asked for. This was my first car buying experience and Terry made it almost effortless in giving me the honest answers and advice on how and why to purchase a new car. I will go back again and again to Brown Toyota thanks to Terry Gibbons and his team!!
dashcraft on DealerRater
11 years ago
03/24/2011, 16:07 PM
"Very nice dealership. Terry Gibbons does a tremendous job..."
Very nice dealership. Terry Gibbons does a tremendous job in making sure your personal needs are met during your visit. He takes the "stress" out of buying a car. He understands when buying a car there is no need to be tied up at the dealership for hours upon hours. He sold me the car and got me on my way as quickly as possible which is what I wanted.