salliescout on DealerRater
10 years ago
07/28/2011, 17:11 PM
"My husband and I were driving our Prius from Suffolk,..."
My husband and I were driving our Prius from Suffolk, Va., to Lexington, Va. Close to Charlottesville, several warning signals came on. We called Brown and spoke with Leslee Parsons, who told us to come on in. She met us outside the building to guide us to a parking spot. It was about 2:15 at this point. A serviceman - I believe his name was Dave - stayed after hours to get a quick read of the car's problem. Having an international flight to catch from Dulles the next day, we realized that we needed to leave the car and rent one. Since it was a Saturday and after 12 noon, all the local rental car agencies were closed. The only place we could rent a car was at the Charlottesville airport; someone (can't remember his name - great guy!)drove us in the Brown van to the airport!! Unbelievable service.
Via e-mail, Leslee kept in touch with us about what was being done with the Prius. She also made it possible for us to be able to drive it back to Suffolk the day we flew back into the airport.
I am 59 years old. I've never experienced such warm, friendly, helpful service from any car dealership any where. Amazing.
As I told Leslee, when we buy our next car, it will be from her!