PS
Service
Everything went very well. The shorter wait time was greatly appreciated as was the young man that came to check on how long I had been waiting. Went to find out the status and came back… to let me know they were processing the paperwork and my vehicle was just about ready.
more » Service
Everything went very well. The shorter wait time was greatly appreciated as was the young man that came to check on how long I had been waiting. Went to find out the status and came back to let me know they were processing the paperwork and my vehicle was just about ready.
Thomas Chaffin
Business Response:
Thanks so much for rating us. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
Ron Robinson
Cashier at parts department was very nice and helpful.…
more » Cashier at parts department was very nice and helpful.
Business Response:
Thanks so much for the kind words, Ron. We look forward to seeing you again soon!
Toni
I have had many services here & the assistance I've received has always been excellent! One instance, my battery unexpectedly died & it was probably 10 mins to closing time. I'd intended on …dropping it off for service the next day but, without even having to ask, the service staff brought my vehicle in & replaced the battery in just a handful of minutes. This was so considerate of them! They have excellent customer service & are always very helpful. Highly recommend this Honda service provider!
more » I have had many services here & the assistance I've received has always been excellent! One instance, my battery unexpectedly died & it was probably 10 mins to closing time. I'd intended on dropping it off for service the next day but, without even having to ask, the service staff brought my vehicle in & replaced the battery in just a handful of minutes. This was so considerate of them! They have excellent customer service & are always very helpful. Highly recommend this Honda service provider!
Business Response:
We're so glad to hear you had a positive experience here! Thank you for sharing your great feedback with us!
Jodie Cocke
All went pretty well. I brought the vehicle in the night before, when the young woman assisted me I asked that they check/replace the rear breaks based on my previous visit and comments from the servi…ce rep. I also asked for wiper blade replacement. She simply wrote on the sheet "breaks" and blades once I asked her to and she gave no estimate. I did receive a phone call the morning of my appointment asking if I wanted the work done and she gave me a verbal estimate and verified the difference between blade inserts, and after market blades, etc. The young man who helped with check out was amazing! There was a hiccup when they couldn't find my car for pick up. I waited about 10 minutes b/c they had the wrong info on where it was parked. Everyone was very friendly and they handled my frustration well. I wish I remembered the young man's name for the checkout process. He came and checked on me since it was taking so long to find my car. Thank you!
more » All went pretty well. I brought the vehicle in the night before, when the young woman assisted me I asked that they check/replace the rear breaks based on my previous visit and comments from the service rep. I also asked for wiper blade replacement. She simply wrote on the sheet "breaks" and blades once I asked her to and she gave no estimate. I did receive a phone call the morning of my appointment asking if I wanted the work done and she gave me a verbal estimate and verified the difference between blade inserts, and after market blades, etc. The young man who helped with check out was amazing! There was a hiccup when they couldn't find my car for pick up. I waited about 10 minutes b/c they had the wrong info on where it was parked. Everyone was very friendly and they handled my frustration well. I wish I remembered the young man's name for the checkout process. He came and checked on me since it was taking so long to find my car. Thank you!
Business Response:
Hi Jodie, we really appreciate you taking the time to share your thoughtful feedback with us. Thank you for letting us know how your experience went, and how we can improve. We sincerely look forward to working with you again in the future!
Jennifer
Business Response:
We’re thrilled to see you had a positive experience, Jennifer. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
Carl Judnick
Great cars
Business Response:
Thanks for taking time out of your day to review us. Hope to see you again in the near future!
del morva
Business Response:
We're sorry to hear that your visit left you feeling unsatisfied! If you have any feedback on how we can improve, we'd love to hear it! Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Lissette Brown
Pearson Honda has serviced my vehicle for years. Provide excellent customer service, repairs and honest recommendations.…
more » Pearson Honda has serviced my vehicle for years. Provide excellent customer service, repairs and honest recommendations.
Business Response:
Hi Lissette, we're so glad that our team was able to help you out! Thank you for taking the time to share your great feedback with us!
Veronica Mckever
Friendly service & knowledgeable staff. Business super clean.…
more » Friendly service & knowledgeable staff. Business super clean.
Business Response:
Thank you for the kind words, Veronica! We're so glad we were able to help, and we look forward to serving you again next time.
KristiB
The dealership was very helpful and even sped up the
process so my husband could sign papers on his lunch break…
more » The dealership was very helpful and even sped up the
process so my husband could sign papers on his lunch break
Business Response:
We're thrilled to hear that you had a positive experience working with our team! Thank you for sharing your great feedback with us!
Kristi Besseck
I had a great experience with Frank and Leah. They worked fast to get just the car I needed at the price I needed. Highly recommend trusting them with your next vehicle purchase.…
more » I had a great experience with Frank and Leah. They worked fast to get just the car I needed at the price I needed. Highly recommend trusting them with your next vehicle purchase.
Business Response:
Hi Kristi, thank you so much for taking the time to share your kind feedback with us! We're thrilled to hear you enjoyed working with Frank, Leah, and the rest of our team!
Allison S
The entire team took excellenf care of my family and their needs. Special special shoutout and recommendation to my main man Troy…
more » The entire team took excellenf care of my family and their needs. Special special shoutout and recommendation to my main man Troy
Business Response:
Hi Allison, thank you for taking the time to share your great feedback with us! We're so happy to hear that you had a positive experience working with Troy and the rest of our team!
Timothy Franks
Gave me all the time I needed to choose the vehicle I wanted.Salesman was very knowledgeable.…
more » Gave me all the time I needed to choose the vehicle I wanted.Salesman was very knowledgeable.
Business Response:
Hi Timothy, we're so happy to hear you had a positive experience working with our team! We really appreciate your feedback!
Jennifer gleason
Love their service…
more » Love their service
Business Response:
Hi Jennifer, thank you for sharing your review with us! If there is anything else you'd like to share about your experience, we'd love to hear it!
Family Landscape Company Inc.
Parts department was extremely friendly, knowledgeable and very helpful. Highly recommend…
more » Parts department was extremely friendly, knowledgeable and very helpful. Highly recommend
Business Response:
Thank you for sharing your kind review with us! We sincerely appreciate your business, and we're so happy we could help!
He maccabe
Not very handicapped friendly.…
more » Not very handicapped friendly.
Business Response:
We're so sorry for any difficulties you experienced during your visit. It's our goal to make our dealership as accessible and comfortable as we can, and we apologize that this was not the case. We'd like to hear your feedback on how we can improve. Please reach out to us when you can. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Tammy Evans
Great place to buy a car. No pressure sales, very friendly. Brandon helped me a lot in finding my car and Mike helped with the financial part. Absolutely recommend if you want a quality car with a gre…at experience.
more » Great place to buy a car. No pressure sales, very friendly. Brandon helped me a lot in finding my car and Mike helped with the financial part. Absolutely recommend if you want a quality car with a great experience.
Business Response:
Tammy, we're so happy to hear that Brandon, Mike, and the rest of our team were able to deliver such great customer service! Thank you for taking the time to share your review, and congrats on your purchase!
Joseph King
BIG FANS OF PEARSON HONDA! We got our newer Honda Odyssey there during the most difficult time to find and purchase a car, and Pearson made it super easy! No pressure, very informative and easy to wor…k with. We've continued to come here for all of our regular services ever since for both our Honda and our Acura and will continue to do so. Recently we had an issue with one of the key fobs and they immediately took the vehicle in for service. Pearson had us fixed and back on the road faster than expected while chillin in the very comfortable waiting room. "Thank you" to service rep Sean?/Shawn? and to the service manager for the above and beyond performance! Much appreciated fellas, thanks.
Joseph
more » BIG FANS OF PEARSON HONDA! We got our newer Honda Odyssey there during the most difficult time to find and purchase a car, and Pearson made it super easy! No pressure, very informative and easy to work with. We've continued to come here for all of our regular services ever since for both our Honda and our Acura and will continue to do so. Recently we had an issue with one of the key fobs and they immediately took the vehicle in for service. Pearson had us fixed and back on the road faster than expected while chillin in the very comfortable waiting room. "Thank you" to service rep Sean?/Shawn? and to the service manager for the above and beyond performance! Much appreciated fellas, thanks.
Joseph
Business Response:
Joseph, we're so glad to hear that you enjoyed working with our team! Thank you for scheduling your appointment here at Pearson Honda, and for taking the time to share your feedback wtih us. We hope to work with you again in the future!
Andrea McLean
I worked with Nate Jones and the customer service was awesome. He acknowledged us the minute we walked in . He was kind and helpful all the way though out the entire purchase. Everyone we encountere…d was very kind . Thank you Pearson Honda.
more » I worked with Nate Jones and the customer service was awesome. He acknowledged us the minute we walked in . He was kind and helpful all the way though out the entire purchase. Everyone we encountered was very kind . Thank you Pearson Honda.
Business Response:
Andrea, we're so happy to hear you enjoyed working with Nate and the rest of our team! Thank you for sharing your positive review with us!
Janelle Henry
Love their work. Great job.…
more » Love their work. Great job.
Jose Luis Avalo
Great!, thanks to Troy and Rick for an outstanding customer service.…
more » Great!, thanks to Troy and Rick for an outstanding customer service.
Business Response:
Hi Jose, we're thrilled to hear that you had a great experience working with our team! Thank you for visiting Pearson Honda, and for sharing your positive feedback!
janet kelly
The service department was extremely friendly and helpful making my appointment to accommodate my schedule. The parts department verified what was needed and had the parts ready to go. My Odyssey wa…s ready for me to pick up when promised. I truly appreciate Pearson!
more » The service department was extremely friendly and helpful making my appointment to accommodate my schedule. The parts department verified what was needed and had the parts ready to go. My Odyssey was ready for me to pick up when promised. I truly appreciate Pearson!
Business Response:
Janet, thank you for visiting us here at Pearson Honda! We're happy we could help you get your Odyssey taken care of in an efficient manner. We look forward to working with you again!