Pearson Toyota review summary

5  1513
4  173
3  28
2  
1  
27 reviews with no rating
4.9
1741 reviews
3on Google, Mar 29, 2023
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5on Google, Mar 26, 2023
Purchased a pre-owned 2021 Hyundai Elantra from them this week! Found the car on CarGurus and sent a message through the website. I was contacted by Donna from internet sales almost immediately who gave me the out the door price in her very first message. I made an appointment and the car was waiting for me to test drive when I arrived. Donna handed me off to Michelle who handled the credit application and my trade-in. Nigel helped me find a lender with an APR lower than I was expecting (which is always nice) before handing me off to the finance manager (whose name I didn't actually catch.) They did try to lowball me on the trade in, but that's to be expected and they were open to negotiation so I'm content with the price I got. (There's an $1800 "reconditioning fee" on trade ins, so be ready for that.) The finance manager also pushed hard on the extended warranty (I had to say no four times) but that's just him doing his job and I expected that as well. On the whole, the dealership was bright, clean and inviting. Everyone was cheerful and helpful and worked like a team rather than individual salespeople trying to just make money. On top of it all, I got the exact car I wanted and the entire process took less than two and a half hours. It's nice to see there are still ethical dealers left in NN! more »
3on Google, Mar 22, 2023
Good staff clean facility but I had a strange experience when buying a car… They checked my credit and saw it was high, and were surprised that someone like me would have a high credit score, so much so that they called other employees over to look at my score. Felt a bit disrespectful. This happened a while ago but it still doesn’t sit right with me that they acted like they were expecting a low score based on who I am. But other than that strange incident, they were always professional and got me in and out anytime I needed something done. more »
5on Google, Mar 11, 2023
Very good prices and not too expensive on used accept for those that have a large amount of miles based on amounts charged! more »
Business Response:
Hi Nora, it's great to hear that you had a positive experience here! We're so glad to hear that you found some great options within our used inventory. We hope to work with you again soon!
5on Google, Mar 11, 2023
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Business Response:
Hi Rose, thanks for the rating. We’d love to learn more about what we did to earn it!
5on Google, Mar 07, 2023
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Business Response:
Thank you for the great rating, Joe. Is there anything you’d like to share that we can pass along to the team?
5on Google, Mar 06, 2023
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Business Response:
Hi Nicole, thanks so much for rating us. We’d love to know what made your experience great!
5on Google, Mar 03, 2023
Service is great more »
Business Response:
Terry, we’re so happy to hear you had a good experience. We appreciate your kind review!
5on Google, Mar 02, 2023
Super nice bathrooms, has 3 lounges on the opposite sites of thw room. 1 out in the open, 1 kinda closed off right next to the random car objects shop, and then a kid one for both kids and parents which has a small room fir parents ans thwn one for kids with a door in between and a glass wall so you can see your children but, have to hear them. And this one right next to the second one which is separated by a glass wall and a door. Also, competitive prices very happy with our car. more »
Business Response:
Peter, we’re so happy to hear you had a good experience. Hope you have an amazing day!
5on Google, Feb 28, 2023
I give Toyota Pearsons 5 Thumps up on Services upon arrival and completion.. work well done on my Oil Change and their Customers Services is Excellent 😍 more »
Business Response:
We're so happy to hear that your service appointment went well! Thank you for choosing Pearson Toyota!
5on Google, Feb 23, 2023
I arrived early, and they were able to get me in and out for regular maintenance. Their waiting area has nice desks that allow you to work remotely while you wait, and they also had free hot coffee that hit the spot. Jeff was fantastic about explaining toyota care, and the cashier was super friendly. more »
Business Response:
Hi Stacy, we're so happy to hear that you had a great experience during your wait! Thank you so much for taking the time to share your review with us!
5on Google, Feb 11, 2023
Had, an awesome experience getting my first car it was quick & easy. Daryl Johnson was the best very personable and made me feel welcomed with zero pressure & judgment. I would recommend him in the dealership anytime. more »
Business Response:
Hi Ryan, we're so glad to hear you had a positive experience working with Daryl! Thank you for taking the time to share your great feedback with us, and we hope to work with you again next time!
5on Google, Jan 22, 2023
Thank you Michele Stewart For A Great Experience.... more »
Business Response:
It's great to hear you enjoyed working with Michelle! Thank you for visiting Pearson Toyota, and for sharing your review with us!
5on Google, Jan 07, 2023
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Business Response:
Really appreciate the rating, Scott. We’d love to learn more about what we did to earn it!
5on Google, Dec 29, 2022
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Business Response:
Jonathan, thanks for the wonderful five-star rating. We’d love to know what made your experience great!
5on Google, Dec 27, 2022
I was not buying a vehicle, I was just with a friend that was. Her sales person was Ozzy I believe was his name. He was just delightful and helpful. I would go to him when I need a new car. more »
Business Response:
Debbie, we're so glad to hear that you had a positive experience working with Ozzy! It's great to hear that he could help your friend out, and we hope to work with you next time!
5on Google, Dec 26, 2022
Finally a Toyota dealership that is not gouging customers. Straight shooting and low pressure atmosphere. Ozzie was great and didn't try any cheese ball salesman tricks and fear tactics more »
Business Response:
Dan, we're so happy to hear that you had a great experience working with our team! We're glad to that Ozzie was able to help you out. Thank you for visiting Pearson Toyota!
4on Google, Dec 26, 2022
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Business Response:
We are so grateful for your feedback! Thank you for your business!
4on Google, Dec 25, 2022
Buying or just looking at new or used cars is an ordeal. Prepare yourself with your finances and prepare to be there for at least a 3 hours. But our salesperson, Carl Logan, whom I highly recommend, was very helpful, knowledgeable and humourous. In the end I got a beautiful Toyota Prius Hybrid and love it! Highly recommend Pearson Toyota. more »
Business Response:
Hi Mike, thank you for your five-star review! We really appreciate you choosing Pearson Toyota, and we're glad you found your perfect Prius!
5on Google, Dec 11, 2022
My sales guy was Chandler. I came into toyota Pearson a nervous wreck. Ford pretty much ran me out the door with a terrible experience there. Immediately pulling in, my husband and I were greeted and quickly shown vehicles. It was a long process but was feeling better about my car buying experience. They put me in a 22' Rav4. I was very happy!. My family will from now on buy a new vehicle from Pearson only. Because of how well my experience was. Now my mother will be purchasing a new SUV from them as well. I cant express my appreciation enough for Pearson toyota for the outstanding customer service and the understanding of how stressful this process is. Thank you. more »
Business Response:
Melissa, thank you or taking the time to share your thoughtful review! We're so happy to hear that you enjoyed working with our team, and that we could help you find the perfect option. Thanks again, and enjoy your new Toyota!
5on Google, Dec 05, 2022
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5on Google, Nov 25, 2022
Thank you Ryan for an awesome buying experience!!! more »
Business Response:
We're thrilled to hear you enjoyed working with Ryan! Thank you for sharing your review, and congrats on your purchase!
4on Google, Nov 21, 2022
Good friendly service more »
Business Response:
We’re so happy to hear you had a good experience at our dealership! We look forward to serving you again soon!
5on Google, Nov 13, 2022
My wife has a Lexus and we go to the Toyota dealership. They are hundreds of dollars cheaper than the Lexus right down the street. And it's the same parts. Lol more »
Business Response:
Thanks for sharing your great review with us! We appreciate you taking the time to share your feedback, and for choosing our dealership!
5on Google, Nov 01, 2022
The truck was in for state inspection. more »
Business Response:
Thank you for taking the time to share your review, DeRie! We sincerely appreciate you choosing Pearson Toyota for your service!