Allen Samuels Dodge Chrysler Jeep Ram FIAT

Jeep 

on DealerRater

3 years ago

Scheduled a oil change and found out the battery was going bad (covered under warranty) 

CaseyHubble 

on DealerRater

6 years ago

"You can' t rely on this dealership " We were returning customers having bought a new Challenger there two years ago. The fact that we were returning customers meant absolutely nothing to them. We were mislead, we were treated like second class citizens, calls were not returned, and promises not kept. They even tried to lowball us on a trade by a considerable margin from their own trade evaluator they have on their own website. This is NOT the dealership it used to be and I would strongly avoid shopping around. 

pissedcustomer 

on DealerRater

9 years ago

"Epitome of a sleazy car dealer" Their sales department will blatantly lie to your face and their service department is a joke. Buy a new truck from them and you will get nothing but the run around and horrible customer service when it comes time for them to do as they say. There is no service after the sale. Their service department takes over three hours to change oil even though the appointment was scheduled two weeks in advance. It's been two months waiting on parts for a warranty repair and they still don't know what's ... read more

retired2rancher 

on DealerRater

9 years ago

"They over promise and under provide" I scheduled a 7 am appointment a software update that was to take up to 4 hours on new 2016 jeep Cherokee trailhawk. They were to call and make delivery arrangements but at 3:30 pm I finally called and found they were now working on the vehicle and it would probable be ready at 5pm. They are now promising to schedule the delivery of car or pickup as soon as service writer get away from customer. So much for good and efficient service. IT JUST DOESN'T OCCUR!!! 

Made of money 

on DealerRater

9 years ago

"Should have listened" I live in Waco and was looking for a Jeep JK. I was told by more than one person "Do not buy at A.S." so I didn't. Ended up buying from dealer a in Bastrop. Time for service rolled around so instead of driving all the way back to Bastrop took it to A.S. Needed alignment, Tire rotation and balance. When I went to drop off the Jeep wasn't sure who to talk to and no one seemed to want to help. No big deal! Finally got it dropped off. Was called the next day that it was ready for pickup. Picked it up with ... read more

wacoram 

on DealerRater

9 years ago

"Simply terrible." Allen Samuels Dodge/Chrysler/Jeep has, without question, the worst service department I have ever dealt with. We purchased two vehicles through Allen Samuels and have had nothing but trouble from service. If you are considering purchasing a vehicle from Allen Samuels, or even are unlucky enough to have Chrysler/Fiat-branded vehicle that you purchased elsewhere but live in the Waco area, please keep the following review in mind. Our issues started the day after we purchased a 2016 RAM. We simply wanted to g... read more

KMS 

on DealerRater

9 years ago

"So close to a sale" We received excellent service from the salesperson Ashley. She showed us many vehicles and helped us select the one that would have been the best for our family. We were all set to purchase a Town and Country however the Sales Director, David, was not willing to sell the vehicle for the advertised price. He also didn't bother to introduce himself to me and only shook hands with my husband. Not a good way to get a customer. 

Jason Farmer 

on DealerRater

13 years ago

"My truck has 100,000 mile powertrain warranty. It was..." My truck has 100,000 mile powertrain warranty. It was taken in at 30,000 miles for rearend noise and pinion seal was pouring oil. Pinion seal was replaced oil was topped off. At 45,000 miles rearend is howling and making noise. Service advisor said it wouldn't be warranty because they found water in rear end. They stated that the water probably didn't get in it when the seal was out so there will be no warranty. However the oil was NOT checked just topped off. Servic... read more

dndyrog1 

on DealerRater

13 years ago

"I took my truck in for some service work and a recall to..." I took my truck in for some service work and a recall to be fix but could not get waited on. The service writer walked pass me three times waiting on people that come in after me finilly after the fourth trip he stoped and ask if I have been waited on and then told me to go inside and someone would help me in a little while. This is the same problem I had with the old WACO DODGE a very bad service department. I will keep driving a little farther to get better serv... read more