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Bedford Chrysler Dodge Jeep Ram
- Automotive
- Bedford Hills, NY
About this business
Location details
531 N Bedford Rd, Bedford Hills, NY, 10507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Disappointed. Gave them a second chance after they misinformed me about a car I was buying. Then I picked up the car they handed me the keys NO instructions. Here’s your car. Had and issue driving home had to go back. A mechanic came out for a ride with me. He was terrific. I don’t think I have ever felt so ignored? I handed them a check for the full amount of the vehicle and it was see you later. I have never gotten a follow up call. Absolutely nothing!!!! And I was still after the transaction having to send paperwork. Tota... read more
Business response:
We're truly sorry to hear about your disappointing experience. Your feedback is valuable to us, and we appreciate you sharing your concerns. We're committed to improving our customer service and will take your comments into consideration moving forward. Thank you for bringing this to our attention. Sincerely, Jason Valloni, Sales Manager, Jason@bedfordjeep.com
Vehicle was returned in worse condition then when dropped off for service. Parts installed incorrectly
Business response:
We are concerned to hear that you were unsatisfied with your service. We want to hear more about your appointment so that we can ensure that your car gets the service it needs. Please don't hesitate to reach out to us when you can. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com
2023 grand Cherokee with 2 bad batteries. Service dept rep Kim had an attitude, condescending, very passive aggressive. Told it would take hours to diagnose the issue and it took a day and a half to change a battery. Someone stole the ring off my key and my sunroof was opened by someone and left open while it was raining. They also never called me to let me know my car was ready to pick up even though they claim they did. Never utilizing this service department again.
Business response:
Hi Drew, we'd like to apologize for any negative experiences at your service appointment. We want to ensure that all of our customers receive the utmost customer service, and we'd like to work with you to resolve this issue. When you have a moment, please reach out to us. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com
I was very disappointed with the professionalism from this dealership. I brought in my truck which I purchased from that dealership five years prior with engine trouble and front end trouble. They said that they could fix the truck, but they needed some parts and that they had to diagnose the engine problem. When I went in to talk about the engine problem, I decided that this was the third engine in the truck, which is very frustrating to deal with, and I decided to just trade in the truck and get a new one from the dealersh... read more
Business response:
Thank you so much for your continued patronage and support over the years. As we explained, the parts you ordered were considered unreturnable from Stellantis. However, in order to show appreciation for your patronage, we decided to refund you a majority of the money you paid for the parts. We want to continue to provide you with high-quality service, and we hope to have the opportunity to work with you again. Please feel free to reach out to us with any questions! Sincerely, Jason Valloni, Sales Manager, Jason@bedfordjeep.c... read more
Not good. They didn’t do job they promised to do order new tires for Jeep said it would be done by 12 pm the next day . And at 4 pm when I showed to pick up Jeep job wasn’t done . No call nothing. Tires were in stock they didn’t have to order them And on scheduled service they put down the work that they didn’t do . That they said they did ..
Business response:
Thank you for bringing this matter to our attention. We ran out of time the day of your appointment, and we apologize for the inconvenience. We're so sorry for the delays you experienced in your service, and we sincerely hope to have the opportunity to work with you again in the future. Sincerely, Warren Pandiscia, Assistant Service Manager, warren@bedfordjeep.com
Made an appointment, left my car and was never contacted about the status. Went to the dealership and was told that I needed additional repairs like brakes when there was only 2,000 miles on the brakes. Had to go to the dealer 3 times for updates which there were none. WAITED 7 WEEKS and still nothing till finally going to the dealership again and asking for a General Manager, who checked on when my car would be worked on and he said that there were other cars that were left there even longer and he couldn't give me a date w... read more
Business response:
Hello, At our service center, we suggest brake replacement based on brake measurements and the condition of rotors, not based on miles driven. You were given an estimated wait time of up to two days for your service. We do offer loaner vehicles to our customers whose cars are not drivable, but since your car was brought in for a heat concern, our team informed you that the car was indeed still drivable, and therefore not eligible for a loaner. While we offered you the opportunity to bring your vehicle home while you wait for... read more
Service department/great Ken sales / great Owner is terrible , unprofessional, unreasonable , lacks empathy ,and is isn’t for the customer at all
I’ve leased 3 vehicles from this dealership and each time they have create a positive experience.
Business response:
Thank you for the terrific feedback! We're glad that you can rely on us to offer a great experience during each visit. Your support means a lot and we hope to have the opportunity to work with you again!
They have expert teams and address all you issues whether it be sales or service.
Business response:
We cannot thank you enough for sharing this great feedback! We're glad you can rely on us to offer a fantastic experience. Thank you for your recommendation and please let us know if we can help out again!
Frequently asked questions about Bedford Chrysler Dodge Jeep Ram
How is Bedford Chrysler Dodge Jeep Ram rated?
Bedford Chrysler Dodge Jeep Ram has a 4.8 star rating with 3,651 reviews.
When is Bedford Chrysler Dodge Jeep Ram open?
Bedford Chrysler Dodge Jeep Ram is open now. It will close at 6:00 p.m.