Allen Samuels Dodge Chrysler Jeep Ram FIAT

KMS 

on DealerRater

10 years ago

"So close to a sale" We received excellent service from the salesperson Ashley. She showed us many vehicles and helped us select the one that would have been the best for our family. We were all set to purchase a Town and Country however the Sales Director, David, was not willing to sell the vehicle for the advertised price. He also didn't bother to introduce himself to me and only shook hands with my husband. Not a good way to get a customer. 

Jason Farmer 

on DealerRater

14 years ago

"My truck has 100,000 mile powertrain warranty. It was..." My truck has 100,000 mile powertrain warranty. It was taken in at 30,000 miles for rearend noise and pinion seal was pouring oil. Pinion seal was replaced oil was topped off. At 45,000 miles rearend is howling and making noise. Service advisor said it wouldn't be warranty because they found water in rear end. They stated that the water probably didn't get in it when the seal was out so there will be no warranty. However the oil was NOT checked just topped off. Servic... read more

dndyrog1 

on DealerRater

15 years ago

"I took my truck in for some service work and a recall to..." I took my truck in for some service work and a recall to be fix but could not get waited on. The service writer walked pass me three times waiting on people that come in after me finilly after the fourth trip he stoped and ask if I have been waited on and then told me to go inside and someone would help me in a little while. This is the same problem I had with the old WACO DODGE a very bad service department. I will keep driving a little farther to get better serv... read more

sulli1975 

on DealerRater

16 years ago

"We had traveled an hour to look at Ram 1500 Quad Cabs...." We had traveled an hour to look at Ram 1500 Quad Cabs. After using their internet department we were given a pretty good price, better than anywhere else by several hundred dollars on same vehicle. We worked out all of the deal, trade value, and options. We wanted to continue to look and were awaiting the title of our vehicle we own outright for several weeks. During that time we considered other options at their dealership on similar vehicle (color, upgrades, etc),... read more