Allen Samuels Dodge Chrysler Jeep Ram FIAT

jarrewdret 

on DealerRater

2 years ago

Charged $1300 to tell me my misfiring FIAT 500c was broke. $1300 to tell us the same thing we had already told him but then the Service Advisor quoted an extra 10k for a fix which we declined so he said he'd tell his guy to put it back together. We arrived and BRANDEN walks with us outside and says I HOPE YOU BROUGHT A TRAILER and laughs. 4 or 5 men attempted to load it by pushing but in the end a wrecker service company had to push and lift it on the trailer because it was in about 100 pieces. I no longer have a car. I have... read more

AndrewRadz 

on DealerRater

3 years ago

I took my Jeep in due to a dragging brake and the service department completely misdiagnosed the issue. They claimed that the vehicle needed a new ABS system and were quoting $3,000 for the repair. I ended up purchasing the needed parts outside of Allen Samuels and took the vehicle to a local shop to get the work done. They took a look at the Jeep and told me that all I need is new brake hoses in the front (a $400 repair). Instead of recommending a common and cheap repair, Allen Samuels immediately jumped to a worst-case con... read more

Bill 

on DealerRater

3 years ago

No yes maybe no yes maybe no yes maybe no yes maybe no yes maybe 

Jeep 

on DealerRater

4 years ago

Scheduled a oil change and found out the battery was going bad (covered under warranty) 

CaseyHubble 

on DealerRater

7 years ago

"You can' t rely on this dealership " We were returning customers having bought a new Challenger there two years ago. The fact that we were returning customers meant absolutely nothing to them. We were mislead, we were treated like second class citizens, calls were not returned, and promises not kept. They even tried to lowball us on a trade by a considerable margin from their own trade evaluator they have on their own website. This is NOT the dealership it used to be and I would strongly avoid shopping around. 

pissedcustomer 

on DealerRater

10 years ago

"Epitome of a sleazy car dealer" Their sales department will blatantly lie to your face and their service department is a joke. Buy a new truck from them and you will get nothing but the run around and horrible customer service when it comes time for them to do as they say. There is no service after the sale. Their service department takes over three hours to change oil even though the appointment was scheduled two weeks in advance. It's been two months waiting on parts for a warranty repair and they still don't know what's ... read more

retired2rancher 

on DealerRater

10 years ago

"They over promise and under provide" I scheduled a 7 am appointment a software update that was to take up to 4 hours on new 2016 jeep Cherokee trailhawk. They were to call and make delivery arrangements but at 3:30 pm I finally called and found they were now working on the vehicle and it would probable be ready at 5pm. They are now promising to schedule the delivery of car or pickup as soon as service writer get away from customer. So much for good and efficient service. IT JUST DOESN'T OCCUR!!! 

Made of money 

on DealerRater

10 years ago

"Should have listened" I live in Waco and was looking for a Jeep JK. I was told by more than one person "Do not buy at A.S." so I didn't. Ended up buying from dealer a in Bastrop. Time for service rolled around so instead of driving all the way back to Bastrop took it to A.S. Needed alignment, Tire rotation and balance. When I went to drop off the Jeep wasn't sure who to talk to and no one seemed to want to help. No big deal! Finally got it dropped off. Was called the next day that it was ready for pickup. Picked it up with ... read more

wacoram 

on DealerRater

10 years ago

"Simply terrible." Allen Samuels Dodge/Chrysler/Jeep has, without question, the worst service department I have ever dealt with. We purchased two vehicles through Allen Samuels and have had nothing but trouble from service. If you are considering purchasing a vehicle from Allen Samuels, or even are unlucky enough to have Chrysler/Fiat-branded vehicle that you purchased elsewhere but live in the Waco area, please keep the following review in mind. Our issues started the day after we purchased a 2016 RAM. We simply wanted to g... read more