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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Austin was, without question, the worst part of this entire experience. His communication was terrible. Calls went unanswered, messages were ignored, and I constantly had to chase him down for updates. At several points, it felt like getting a response from him was harder than buying the actual vehicle. The most frustrating part is that I specifically told Austin I have an 8-month-old and a 2-year-old and asked one simple question before purchasing the vehicle remotely: does it smell like smoke? I was assured it did not. The... read more
Business response:
Thank you for your feedback, LC. We’re glad to hear that Chris and Thomas provided you with the excellent service you deserve. We're sorry to learn about your experience with Austin and appreciate your insights. We’ll address these concerns to ensure better communication in the future.
Kevin was all smiles and helpful…until he got the sale. Then he refused to accept the $500 dealer website coupon toward floor mats or even acknowledge the delivery of my vehicle in unacceptable condition - it was dirty with streaks and spills, yet he chose to blame the delivery drivers and say that delivering the car was a mistake - instead he should have made me drive the hour and a half round trip back to the dealership to pick it up…he offered to “buy me a coffee and clean it up again” if I brought it back over. Again, an... read more
Business response:
We appreciate your feedback and are sorry to hear about your experience. It's important to us that all customers feel valued throughout their journey. We'll address your concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
The worst dealership ever delt with. Service doesn't listen to your vechile concerns period! Brought jeep with small leakin front. Totally missed diagnosed my jeep . They said front seal leakin at axle which it wasn't the problem at all. Decided to just have Service done early at dealership as was do in 1k miles anyway. Iwsa there 10 days picked it up a couple days later noticed leaking in front everywhere! Checked it out the oil filter leaking because wasn't tight dripping everywhere! 4 turns to even get it hand tight from ... read more
Business response:
We sincerely apologize for your experience, Richard. Your feedback is important, and we take it seriously. We're committed to improving our service and addressing concerns like yours. Thank you for sharing, and we hope to regain your trust in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Charged 999 "administrative fee" not included in the adveritised price. No portion of this tranaction merrits a fee of anykind for 1000 dollars. Buyer, be aware!
Business response:
We appreciate your feedback. We're sorry to hear about your experience with the administrative fee. Transparency is important to us, and we will review this to ensure clearer communication in the future. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Great sales staff however many small issues with my truck. It takes a lot of the excitement out of a new purchase.
Business response:
Thank you for your feedback! We’re glad to hear you had a positive experience with our sales staff. We’re here to help resolve any issues with your truck to ensure you enjoy your new purchase to the fullest. Your satisfaction is important to us!
As Dishonest and slimy as it comes. Can’t get a detailed estimate for $5,600 of work.
Business response:
We're sorry to hear about your experience, Misty. We strive for transparency and customer satisfaction. Your feedback is important, and we’d like to address your concerns to improve our service. Thank you for sharing your thoughts with us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I would love to have left an overwhelmingly positive review, however I cant. To be straight to the point....my delivery document was FORGED by the salesman and I received an email on Sunday evening "completed delivery confirmation submitted on March 8, 2026 @ 6:32PM edt by myname, email and phone attached" asking me to Validate Signature ~~~ BTW Palmer Dodge is closed on Sundays.... The document states that "I" sign and consent to the delivery of this vehicle, confirm and certify the signature is mine~~~NOT I have yet to ver... read more
Business response:
We're very concerned to hear this, and we want to speak with you directly so we can hear more about this matter. We want to make sure we answer all your questions and find the best solution. When you have a moment, please reach out so we can help. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I enjoyed working with Jay, but it wound up being a pain dealing with finance trying to get a rate and pricing where it needed to be. Typical car dealer pushing warranties and your financing. Also, I was told you would replace the interior door handle and I keep getting the run around about that.
Business response:
Thank you for your feedback. We're glad to hear you enjoyed working with Jay. We apologize for any frustration with the finance process and the door handle issue. Your concerns are important to us, and we'll work on improving these areas.
I have waited patiently for a couple months for service department to follow up. I reached out to them to find out when parts will arrive and they have chosen not to respond. They did not return all equipment on the car at the last service . The car spent 67 days in the the shop for that visit alone; 160 day overall sine purchase . They did not even review and try to diagnose all the issue I reported to them and I did not receive the legally required repair order documentation even after Specifically requested it when pickin... read more
Business response:
We sincerely apologize for your experience and understand your frustration. Your feedback is important, and we are committed to resolving these issues. Please know that we are reviewing your case and will work to improve our service moving forward. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,183 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.