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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a very disappointing experience with the service department at Palmer Dealership. The appointment system simply does not work. I scheduled an appointment for Tuesday and brought my car in as planned. Nothing was done, and I was told to pick it up and bring it back the next day. I did exactly that — and once again, nothing happened. No work completed, no clear explanation, and no proactive communication. To make matters worse, I had to call them myself just to get a status update, only to be told to pick up the car and ... read more
Business response:
We're truly sorry to hear about your experience. Your feedback is important to us, and we understand the frustration with the service appointment process. We'll address these issues internally to improve our communication and ensure a better experience for our customers in the future. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
purchased a 2020 ram 2500. the check engine light came on on the way home. they were absolutely no help. turns out it needed a $2000 dpf system. They do not take care of their customers
Business response:
We’re sorry to hear about your experience, Tony. It’s important to us that our customers receive the best support. We appreciate your feedback and will address your concerns with our team to ensure we improve our service and support in the future. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
My name is Randall Jones. rrjones1308@att.net. Phone number 423 4881531. I am responding to the general manager about my issues with the 2023 jeep. The windshield cost me 500.00 and was quoted apx 175 to fix running light. I haven’t had the money to fix it yet. Also on car garu I was quoted a doc fee of 899. I was charged 999. Are you going to reimburse me? Thank you for your concern.
Business response:
Randall, thank you for taking the time to bring this to our attention. Please reach out to us directly so we can take a closer look at your service and answer any questions you might have. We appreciate you reaching out! Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
It has been about 2 months since I picked up my GC after being the shop for 67 days. I still have not heard back on the parts they ordered. I also have not receive d a copy of the work orders as required by law. There were issues I reported before the vehicle arrived for service that were not even reviewed or diagnosed. I now have new issues caused by the 68C recall. The biggest issue is a lack of follow up. I have recached out a couple times and am still waiting for a response, three weeks later.
Business response:
We appreciate you taking the time to share this with us. We're so sorry to hear that you were unsatisfied with your service, and we want to work with you to get you what you need. We hear your frustration, and we appreciate your patience. We look forward to speaking with you soon, and finding the best solution. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Waited around 30 minutes for them to tell me they couldn't service my van because "they didnt have the right tool to complete the job" ny understanding is that a dealership should have all the tools and technicians to be able to complete a service.
Business response:
We're so sorry that we were unable to service your van. It's important for us to be transparent about what we can provide, and we only want to provide services that we have the proper tools and personnel to complete. We want to make sure we answer all your questions, and offer as much help as we can. When you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I bought a 2023 jeep unlimited from this dealership. Anna was my salesperson. She was very prompt before i bought but was slow and unresponsive to me. First I had the jeep shipped to me. On car garues it states 899 doc and 89 dollars shipping fee. When I paid doc fee went to 999 and shipping fee went to 250. I wanted the jeep so I looked over this I was quoted a price for a warranty but when I checked the warranty was the lowest one and when I called they went up 500 for the warranty I wanted. . When I received the jeep the ... read more
Business response:
We appreciate your feedback, Randall. We're sorry to hear about your experience and the issues you faced with communication and vehicle condition. Your concerns are important to us, and we’ll work to address them to improve our service. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
It would be nice if you could appt and in a descent time and get your car back in a decent time frame. It also would be nice if the maintenance technician would call you in a timely manner after your car is finished .. instead of me calling to get my car !!
Business response:
We'd like to apologize for any delays in your service. We do our best to provide accurate wait-time estimates, but it seems we missed the mark here. We hope to have the opportunity to work with you again in the future. Please give us a call if there's anything else we can do to help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I was not happy with this dealer. My 2018 Chrysler Pacifica had a major issue saying it was turning off and i need it to get on the shoulder and I called and left my mini van there for a week and they did nothing. When inquired if i could buy another car because i didnt feel safe with my kids they didnt seem to care. Another dealership cared a lot about my life and my kids and got me a new 2026 SUV on the spot. Very sad they didnt take my life serious when i could have died. I had gotten two cars from here until this bad con... read more
My car was in for service 67 days in this visit. I did not receive updates unless I asked for them. The did not test the issues they weee supposed to fix even though I was told they were fixed. When I dropped by the Sam items did not work. I turned in both keys at their request and they returned them with one fob missing the key blade . I told them immediately and there has been no follow up , over a week later. I have reported issues before and the response indicated they would like the opportunity to work with me on the is... read more
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,183 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.