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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Oil change techs seam to be going through the process but not skilled in doing Recalls, need to have people confirm recalls who are adequately trained and experienced. With the construction check-in process is not clear to those who are not familiar with what is the process.
Business response:
Thank you for your feedback! We’re glad you had a positive experience overall. We take your concerns seriously and will work on improving our recall handling and check-in process. Your insights help us enhance our service for everyone. We appreciate your support!
Renigged on price that was agreed upon. I hope dealer will make this right. Only right thing to do.
Business response:
We appreciate your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations change. We want to hear more about your experience so we can provide more explanation about the terms of our incentives. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
This dealer pushes junk products like first mile extended warranty into your finance and pressures you to finance even if you want to pay cash in order to honor a price. The dealer claims to be waiting in a refund from first mile, but first mile claims they never received a single dollar from the dealer. Hello GM - Watch your sales floor!
Business response:
We're sorry to hear about your experience, Fabiano. Your feedback is important to us, and we take these concerns seriously. We'll be addressing this with our team to ensure a better experience for all our customers. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I had to bring my 2016 Dodge EcoDiesel in for a fuel pump recall. Unfortunately, my overall experience wasn’t great. The vehicle was at the dealership for a full week, and we never received a call letting us know it was ready for pickup. When we finally got the truck back, we noticed the heat cover for the fuel pump was missing, along with a front trim piece. We reached out to the service department to ask if anyone had seen them or why they weren’t reinstalled, but nobody had any answers. Because of these issues and the lac... read more
Business response:
Thank you for bringing this issue to our attention, Rommel. We're sorry to hear that this was your experience with our team and that our communication fell short of what you deserve. We value your feedback and want to resolve this issue. Please reach out to our team, and we'll work to make things right. Sincerely, David Keller, Service Manager, service@palmerdcj.com
After having my car there, it is doing the same thing as before you had it. I told Hiram that it wouldnt start, and then it did. Now it wont start again, so even getting the're is going to be difficult!!!
Business response:
Thank you for your feedback. We're disappointed to hear that the issue with your vehicle has continued, and we're sorry it wasn't resolved on your first visit. Our team wants to fix this, and we'll be happy to take a look and work towards a solution with you. Please reach out to us if you have any other concerns. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Buildings are old and outdated. The service area needs allot of attention. Need additional rental vehicles.
Business response:
We appreciate your insights about our facilities and service area. Your input is valuable as we strive for a better experience.
We have had nothing short of the absolute worst experience at this dealership!! Terrible customer service! Once you sign the papers they drop you as far as treating you well. I will never go to this dealership again, and we have a big family with lots of drivers!
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to bring this issue to our attention. We aim to deliver high-quality customer service, so this is disappointing to hear. We would love the opportunity to make things right for you and your family. Please don’t hesitate to reach out to our team to discuss this issue further. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Its annoying having to fill these things out EVERY SINGLE time I bring my truck in for service. I don't mind answering a few questions, but having to always write a review is ridiculous. Hiram & team always kick xxx.
Business response:
Thank you for leaving your feedback! Our team greatly values the time you take to share about your experience. We're happy to hear Hiram and the team were able to help keep your truck in great shape during your visit. We also truly value your feedback about leaving reviews, thank you again for sharing. We look forward to delivering excellent servicing for your truck again next time!
Did a good job went in for 40000 mile check up was disappointed would not honor tire coupon that said would match any price?
Business response:
Thank you for your feedback. We're glad to hear you had a good experience overall. We're sorry to hear about the issue with the tire coupon. We appreciate your insights and will work to clarify our promotions. Your satisfaction is important to us!
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,183 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.