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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with sales ppl -> they sai... read more
Business response:
Hyejin, I’m truly sorry to hear about your experience. It’s frustrating when expectations aren’t met, and we take your feedback seriously. We’re committed to improving our communication and service. Please reach out to us so we can help. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Individuals working in the service department lacked basic customer service skills. They were unfriendly and curt in their interactions and explanations. I was not kept up-to-date on the progress of my vehicle, rather I had to continually reach out for updates. Overall experience was unpleasant.
Business response:
We're sorry to hear about your experience with our service department. Your feedback is important, and we’re committed to improving our communication and customer service. Thank you for sharing your thoughts, and we hope to provide a better experience in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very friendly staff but the issue with my car still isn't fixed. They hired an outside company to install a sunroof which isn't working and they haven't been able to get ahold of them for the past 3 weeks. Sunroof won't open at all and still have no updates.
Business response:
Katie, thanks for your feedback! We're glad to hear our staff made a positive impression. We understand your frustration with the sunroof issue and are actively working to resolve it. Your patience is greatly appreciated, and we’ll keep you updated as we get more information. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I’m generally satisfied with the level of service received from the dealership including oil changes and repairs. But dissatisfied with technician stating during last repair visit that Wrangler water pump required replacement ($1,200). And subsequent inspection by another shop found the coolant leak was due to a loose hose clamp and not the water pump. This could have caused me to spend $1,200 unnecessarily.
Business response:
Thanks for your feedback, Leo. We're glad to hear you’re generally satisfied with our service, but we apologize for the confusion regarding the water pump. We appreciate you bringing this to our attention and will work to ensure clearer communication in the future. Your trust is important to us!
The service manager lacks people skills, ethics and knowledge. I wouldn’t hire him to clean toilets.
Business response:
We appreciate your feedback and are sorry to hear about your experience. We'd like to hear more about your visit so that we can work to improve. Please reach out to us when you can. Sincerely, Jody Cruce, General Manager, jodycruce@gmail.com, (770) 410-1111
Careless routine service led to returning my car with improper tire inflation in consecutive services. It seems this may be due to improper training on the newer models Jeep GC 4XE. If you cant inflate tires properly can you be trusted with other services?
Business response:
Hi Marshall, thank you for your feedback. We apologize for the tire inflation issue and understand your concerns. Ensuring our team is well-trained is a priority, and we'll address this. Your experience helps us improve, and we appreciate you bringing it to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Helped with the transaction but wow jay Tremblay should have taken care of my dad. Bad wheelsensors in a car should have been paid for fully.
Business response:
We’re sorry to hear about your experience and appreciate your feedback. We want to make sure that your vehicle gets the service it needs, and we're happy to answer any questions you might have. Please don't hesitate to reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Repeatedly makes silly errors forgetting to fill tires to correct pressure after routine servicing (my tire pressure is different front and rear). In 2 tries, they failed twice. To make matters worse, the service dept did not give me a stoing sense of concern.
Business response:
Thank you for your feedback, Marshall. We sincerely apologize for the errors in your tire servicing and for not meeting your expectations. Your experience is important to us, and we'll address this with our service team to improve our processes. We appreciate your patience as we work to better serve you. Sincerely, David Keller, Service Manager, service@palmerdcj.com
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Business response:
Thanks for the fantastic rating, David! We'd love to learn more about your visit!
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.