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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They sell cars/ trucks with bad motors! ! Don’t buy from these guys no good
Business response:
Thank you for providing your feedback. We're sorry to hear about your experience. We take all customer concerns seriously and would like to discuss this further to better understand the situation. Please reach out to us at your earliest convenience so we can address this issue. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
HI, I am purchasing a 2023 Rubicon 392 from your dealership. From the start I have been disappointed in the communication effort I have received, I am in NC so I can't see the vehicle in person, I have to reply on pictures and what I'm told by your staff. In the beginning I asked 3 different people for more pictures of the jeep, they all said they would send them, no one sent any. I emailed Brandon Miller some questions, and have yet to get a response from him. I just don't feel like I matter. To me $ 85,000.00 is a large pu... read more
Business response:
Hi there, we truly appreciate your feedback and apologize for the communication issues you experienced. We strive to provide excellent service to all our customers. Your concerns have been noted and will be addressed with our team to ensure this doesn't happen again. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
After coming to palmer service for 7 years (for jk all services) you just expect more. Recently bought Jeep 392 and it makes noises at startup, according to google its normal. I brought it for oil change and they tell me I have to leave jeep for 48hr another day and no promise for rental. It felt like you guys just want me go somewhere else
Business response:
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience with us. We appreciate your loyalty over the years and apologize for any inconvenience caused. Your concerns have been noted and will be addressed with our team for improvement. Sincerely, David Keller, Service Manager, service@palmerdcj.com
When I arrived, I explained to Luis that I was experiencing issues with my vehicle since purchasing a new $250 key fob. I asked if he could look into the problem while I was getting my oil changed. Instead, he rudely informed me that I would need to schedule a separate appointment and pay an additional $200 for a diagnostic exam. He seemed disinterested in my concerns and responded in a dismissive manner. I then requested an Uber to get to work while my car was being serviced, but that never happened, and I ended up arrangin... read more
Business response:
We'd like to apologize for the frustration you experienced during your visit. We want to make sure your concerns with your vehicle are properly addressed, and oil change appointments do not always provide enough time to do so. However, we sincerely hope to have the opportunity to work with you again in the future. If you have any questions about your vehicle, or the services we can provide during a single appointment, please don't hesitate to reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I don’t believe the issue is fixed. Twice already the vehicle has stalled since picking it up. They left my gas tank on E from test driving! Why, it when all dealerships have gas at their locations? For them to do that made no sense! All of my issues were not addressed. I purchased this vehicle “brand new” with only 5 miles. I believe I was sold a lemon and now no one is competent enough to fix the issues it was sold with.
Business response:
We're so sorry to hear that you're still experiencing issues with your vehicle. We want all of our customers to feel confident in the service performed here. If you have any questions or concerns, please reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The services rep Rich did an outstanding job answering my questions and explaining the service he did when I brought my Jeep Compass in for some engine lights. They fixed the problem well and discovered a couple of issues I didn't know was going on. The reason I am only giving 4 of 5 stars is because of the exorbitant cost for services rendered. I knew it wasn't going to be cheap taking it to the dealership but after I got home and checked my bank account, I discovered there was $39 extra surcharge on my receipt for using my... read more
Business response:
Hi Lee, thank you for sharing your feedback with us. We're glad to hear that Rich provided excellent service with your Jeep Compass. We appreciate your honesty about the pricing concern and will take this into consideration for future transactions. We hope to see you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
This is the worst service I have ever heard of. I was lied to and they never really looked at my Jeep. I had it serviced by Butler CDJR in Beaufort SC and corrected in a day Your service people wasted 2 weeks with my Jeep and never looked at the problem - a short in the wiring connectors to the interlock solenoid to the shift. Your service is incompetent or not trained or both.
Business response:
We're sorry to hear about your experience with our service team. We strive to provide top-notch service and we apologize for falling short of your expectations. Your feedback is valuable to us and we will address this issue with our team to ensure it doesn't happen again. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The service department was a mixed bag. The overcharged me for a battery change and took 4 1/2 days to get to my car. It was a struggle to get updates and had to call several times. However, when I picked it the car up there were honest folks that helped and corrected my bill. I don’t think I can trust them though therefore not going back.
Business response:
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with our service department. We appreciate your honesty and will use your comments to improve our communication and service moving forward. We hope to have another chance to earn your trust. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Horrible service. Had an apt for 7:30, ended up just leaving and not allowing you to even change my oil. The people there were rude. Also, I was talked into buying the tire warranty. I got a flat tire a week after buying the jeep and no one will accept the warranty, not even your service dept. How ridiculous is that. I gave them my warranty and they said they don't take it. Haa it's laughable how idiotic your employees are. -Brian Brennan
Business response:
Hi Brian, we're truly sorry to hear about your negative experience. We'd like to address this matter and make things right for you. Please reach out to us at your earliest convenience so we can further discuss and resolve this issue. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.