Palmer Dodge Chrysler Jeep Ram

GamecockFan 

on DealerRater

2 years ago

As a ten year veteran of car sales for a different brand, I really despised the practices and overall experience. I purchased a three year old CPO truck with only 18k miles. Though a CPO vehicle, there was only one key provided (replacement was $280 for me out of pocket), the wiper blades were actually falling apart, no owners manual and numerous scratches in the exterior that I also paid to have buffed out at a cost of $150. Not my idea of a CPO and if that is acceptable to Stelantis, then this will be my last CPO from them... read more

RAHEEMDAYA 

on DealerRater

2 years ago

So disappointed. Brought my Gladiator in for a problem a couple of months ago and paid a lot of money to get the job done right (or so I thought). Almost immediately, the problem resurfaced. I was told it was a fuse. The fuse kept blowing, so I brought it back. I was told there is another problem with the same set of wires, it'll be another $800. I pitched a fit, and to his credit my service manager stepped into to make it right. They said they fixed it. I drove it for a day, the problem is back. I will not be going back. I ... read more

marcytanna 

on DealerRater

2 years ago

I was an easy buyer. Knew what I needed and did the puchase in one afternoon. BUT the truck was not cleaned at pick up or after the 2 times I had to bring it back to the dealership in the first month for service engine lights. They keep the truck over a week each time and I requested that they detail it since I had been without for longer then having had it. I was told they would. It was not.. I give up, I have it detailed on my own but felt pretty jaded as I was leaving for the 3rd time. Its not a bad dealership - Customer ... read more

kahrun1338 

on DealerRater

2 years ago

The entire staff at the service department are professional and willing to do what it do what it takes to make your visit a pleasant one. 

dmwalter84 

on DealerRater

2 years ago

Was barely greeted when I walked in to service department to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automated text message that I was told to use for communication. ... read more

ritahlove.rl 

on DealerRater

2 years ago

I am a new resident of Georgia, coming from the Midwest. Palmer Dodge Chrysler Jeep was recommended to me by a fellow Jeep owner. I scheduled a service appointment and was shocked and disappointed at the reception I received as a new customer. The atmosphere was very cold and unwelcoming. Not even a smile was visible. This type of experience was not what I'd become accustomed to in the Midwest. Shortly after the service request had been written up by the service advisor, while waiting for the Uber driver, I decided to cancel... read more

donaldgross86 

on DealerRater

2 years ago

Went in for an oil change, took two hours. They said I would get better service if I had an appointment. 

deramusc 

on DealerRater

2 years ago

I purchased my car in January and still have not received my car tag yet. 

JODY10 

on DealerRater

2 years ago

Purchased online. Damaged wheel was not disclosed. Vehicle was dirty when I picked it up which was disappointing, so damage was not noticed until I washed the vehicle. Vehicle delivery not offered. No follow up from Management after the sell