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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Palmer serice center did my oil change and messed up not fixing bottom cap and it costed my vehicle go on smoke and stopped in the middle of road, dealers employees are very irresponsible, Seems dealers service employees doesn't know how to do any oil change.
Business response:
We're so sorry to hear that you were still experiencing car trouble after your service. We would like to have the opportunity to diagnose and fix the issue, and help you get back on the road. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Made appointment for oil change. Waited one hour. Never put car on lift. Total waste of my time.
Business response:
We're so sorry for any inconvenience during your visit to our service department. We do our best to provide service as promptly as possible, and we apologize for the delays. Thank you for your patience, and we hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took mt vehiclw in for routine oil change and asked them to check the start/stop. When the vehicle was ready the dealership had replaced the auxiliary battery without getting my authorization.
Business response:
We're so sorry for any inconvenience you experienced during your service appointment. We do our best to provide prompt and efficient service, and we're sorry to hear that we were unable to fully complete your service this time. We hope to have the opportunity to work with you towards the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Will never step foot in this dealership again. The way they wanted to take advantage of me for a deal was insulting. So glad they tried to to screw me because I found a new dealership I purchased my car from that will get my business in the future.
Business response:
We're so sorry to hear that you were left unsatisfied with your visit to our dealership. We want to make the purchasing process as simple and stress-free as possible, and we never want our valued customers to feel pressured or taken advantage of. We sincerely hope to work with you again in the future, and provide you with excellent service. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Dealer charged oil without closing coolant cap, messed up my weekend as well two more day going back to dealer to fix this issues. Not happy with experience and time spend.
Business response:
We're so sorry to hear that you were unsatisfied with your service! We hope to have the opportunity to work with you to make things right. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I will make sure I don't ever have Kim as a Service writer again. When I set the appointment with her for Monday...she said they would not get to start working on the car till Weds or Thurs...so I told her why don't I just take the car in on Weds...rather than paying for a car rental (there were no loaner cars!) for three days before the car was worked on. She told me It would not make any difference it would take 3 days or so to start work on the car regardless of when I dropped it off! That's a ridiculous and costly way fo... read more
Very dissatisfied with my shopping experience at the dealership and it was a terrible mistake buying from them. I really do not recommend them to anyone.
Business response:
Hi there, we're sorry to hear about your negative experience at our dealership. We strive to provide excellent service and we apologize for falling short of your expectations. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager
It took 8 days for Palmers to replace an oil pan. When I got home with my vehicle I noticed fresh oil stains on my driveway. The leak was worse than when I had taken it in.
Business response:
Hello, thank you for sharing your feedback with us. We apologize for the delay in getting your oil pan replaced and the inconvenience it caused you. We take your concerns seriously and will work towards bettering our services. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Palmer has absolutely earned my business for Jeep service. I used to take my Jeep elsewhere, but I'm never going back!
Business response:
Thank you so much for your kind words! We're thrilled to hear that Palmer has won you over with their exceptional Jeep service. We appreciate your business and look forward to serving you in the future.
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.