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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My light for tires been on since I left. I’ve been communicating through text and I have not received any response. I’m not happy at all.
Business response:
We're so sorry for any delays in communication regarding your service. Please don't hesitate to reach out to us via email or phone so we can help! Sincerely, David Keller, Service Manager, service@palmerdcj.com
Consistently poor service and outcomes. Aesthetically no comparison to other DCJR dealerships. Treated unfairly and implied that I was being dishonest or lying. Never to return
Business response:
We are so sorry to hear that your experience here was anything less than positive. We want to provide great service to all of our customers, and we sincerely hope to work with you again in the future. If you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Salesmen was rude judgmental and condescending and the truck was less than fair (least of the problem is leaking engine oil after purchase). Will not recommend, have already written a review on Google.
Business response:
We are so sorry to hear that your experience with us was anything less than positive. We want to provide all of our customers with the best possible vehicles for their needs, and we hope to have the opportunity to get you the repairs you need. When you have a moment, please reach out to us. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Kim was super helpful and the rest of the experience was pretty horrible. Issues with scheduling, parts, repairs not completed, etc. aThe work got done at the end of the day but it didn’t have to be so painful.
Business response:
We're so sorry to hear that you were left unsatisfied with your appointment. We appreciate all of your thoughtful feedback, and we will use it to improve going forward. We sincerely hope to have the opportunity to work with you again, and provide the outstanding service you deserve. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Work was initially done to clear an error code. I spent nearly $2000 for the service. A couple of weeks later, the same code returned. I took the vehicle back to the dealership to have the issue corrected. I was told it was a separate issue but with the same code. The cost was another $700. About a month later, the vehicle started experiencing similar symptoms although no error code has appeared yet. If it does, I would expect to take the vehicle back to the dealership but fear that I will be charged even more money and the ... read more
Business response:
We apologize for the inconvenience you've experienced in trying to get your vehicle repaired. We understand your frustration, and we want to do everything we can to properly address the issue. When you have a moment, please reach out to us directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Poor communication about expectations for day to pick up the vehicle. Personnel did not follow up to let us know when our vehicle was ready for pickup. The personnel came across as annoyed when we would call to confirm our pickup time.
Business response:
We are so sorry to hear that you had issues with your pickup. We want all of our customers to feel well-informed during their service, and we apologize that this was not the case. We sincerely appreciate your feedback, and we hope to work with you again in the future. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
This is from a customer who has - prior to this experience found your service department to be excellent. The process began with two different attempts to reach the service dept by phone that each time led to 15+ minutes on a combo of being on hold or having the phone answered only to be placed on hold repeatedly. My truck had to be jumped in order to get it to the dealership. Even though I had a Monday morning appointment (it was dropped off over the weekend) it wasn't even looked at until Tuesday. Later that week I was tol... read more
Business response:
Thank you for taking the time to share this with us. We apologize for the poor communication you've experienced, and we will make every effort to return your calls as soon as we can so that we can make sure your car gets the service it needs. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
First, my salesman was great. That is the only person I've met there that was legit. The finance person was a joke & a liar who sold me a 3rd party warranty at purchase that is nothing like they presented it to be, then their clown circus of a service department proceeded to rip me off on top of that when I tried to use it when the radiator started to leak. I have had this truck 11 months & according to the clowns, this leak needed a new radiator, water pump & thermostat, even said the radiator was full of sludge. Then 'reco... read more
Business response:
Hi Gina, we are so sorry to hear that your visit was anything less than positive. We want all of our customers to feel confident in their purchase, and we hope to provide you with all the maintenance and repairs you might need in order to get back on the road. Please reach out to us directly so we can help. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Communication was terrible…left messages w/Nick B. W/NO return calls…responded w/short text. Austin better but not great. Sadly so far No wheel lock socket or owners manual…My wife had better communication W/Mike….Negotiations were short and paid full price! They did help w/$1000 shipping.
Business response:
We are so sorry for any delays in communication with our team. We recognize your frustration, and we want you to know that we are working to contact you as soon as possible. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.