Palmer Dodge Chrysler Jeep Ram

tony7677 

on DealerRater

2 months ago

No spare tire or pump for spare, talked to Kevin pume. He said was going to try and find oneabout.. he said 

Jpcarter1 

on DealerRater

3 months ago

I took my Ram 1500 to Palmer Dodge for some warranty/recall work, a burnt-out tail light, and to get a key cut and programmed. They failed all the way around and kept my vehicle for over a week. They were able to cut and program the key, and charge me $144 for it, even though I supplied my own key and key fob. When I inquired about the price, the service advisor advised that they charge miscellaneous shop fees, and could not explain. Over a week later, of me calling everyday, they say that the vehicle is ready for pickup. I ... read more

steven.silva 

on DealerRater

3 months ago

The Service Advisor gave me one price in writing and when I sent to pick it the car, the price increased >$700. When I asked to talk to the Advisor or the Manager, shocking they left for the day. When I asked to talk to the GM, not there either. I was informed that is the price and they wont do anything else. When I went to pay, they informed me they charge an additional 7% if I pay by credit card, which when added to the $700 charges not disclosed, the increase was $900.. When I pushed back, I was informed the price is good... read more

kmekkie 

on DealerRater

3 months ago

Immediately after purchasing the vehicle - we found that the charging (it is a hybrid) and the speaker were broken. We were provided a Car Fax report that did not note either of these issues. It is clear to us that they either 1) did not check major functionality or 2) were not honest about the cars issues. We are very disappointed. Our car has now been in the shop for 4 days. 

cfoy3 

on DealerRater

3 months ago

I was told after inspection that I needed over $3,500 in repairs immediately and another $1,500 in additional repairs soon. The biggest repair was for a supposed oil leak from my gaskets. Second opinion from independent mechanic said I had no oil leak and the repairs were completely necessary. Additionally, the only other “service” needed that was on the report from Palmer was to replace the spark plugs. I spent $1,000 for an actuator on the rear door, that was needed, and the spark plugs. Saved $3,500 in unnecessary costs f... read more

MALATHI.GSEKHAR 

on DealerRater

3 months ago

We told them we were going on a road trip and asked them to prep the car completely — check the tires, top off the wiper fluid, everything. They promised it was all handled. Five minutes from the dealership, the tire pressure light came on, and an hour into the trip, the wiper fluid was already low. We're really disappointed with the service. We had to call multiple times just to get an update. They initially told us the car would be ready in a day, or that they'd follow up with updates — instead, they kept the car for 4 day... read more

tparks12 

on DealerRater

3 months ago

Disappointed isn't the word. The experience I received from Palmer Dodge was hands down the worst I've had from a professional business. I was quoted a price for a vehicle over email. I told my salesman from the beginning this would be an employer purchase for a company fleet. I spoke with dealer every day for a couple of weeks while the order was processed and was not made aware of any issues. On the day the check for the vehicle arrived, I was called and told that the price had jumped $5k and that my check would not cover ... read more

vincentfo 

on DealerRater

4 months ago

Terrible experience. Went in for oil change, annual maintenance checkup and a few specific issues on my Dodge Ram TRX such as the electronic lock on the tailgate only working sometimes, the windshield fluid container leaking, etc.. The service coordinator rushed and didn't even log the windshield fluid issue. His text messages to me were barely readable. He told me everything was done and when I ran through the list, I realized he didn't log the windshield fluid issue. It drains in about 5 minutes after you fill it so I'm un... read more

JOELMROBERTS1 

on DealerRater

4 months ago

I’m really disappointed that my Jeep is leaking coolant and needs radiator hoses replaced which I was quoted just over $1000 for. This is after the motor had to be replaced at 1900 miles. Now, 7500 miles later a coolant leak was discovered. It may have been leaking this whole time, and I am not convinced that this issue was caused when the motor was replaced. Palmer Dodge did all the work. I have never had a coolant leak or needed new hoses on any car less than 15 years old or 100K miles. My Jeep has 9500 total miles.