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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had great experiences in the past. But my last visit was a disaster. I got a oil change and the mechanic left grease all over my door handle and on my inside wall.. They told me they could not rotate my tires because my lug nuts were stripped. The mechanic actually put indents in the middle of my lug nuts trying to get them off!!! Your service manager told me they were like that before I came in. I wash my car 3 to 4 times a week, I would have noticed them dented from previous service at Mr Tire where I bought my new ... read more
Business response:
Thank you for taking the time to share this with us. We want to make sure our customers feel confident in their service, and we'd like to learn more about your experience so that we can help. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
G R E A T J O B G R E A T J O B
Business response:
Thank you, Ced, for your positive feedback! We're thrilled to hear that you had a great experience with us. If you ever have any questions or need assistance, feel free to reach out. We appreciate your support and look forward to serving you again in the future!
Requested key fob check,signed me up for diagnostic electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days, would not even rinse dust off car. When I went to start car my screen black they reset. I was really disappointed in the service and interaction with employees.
Business response:
Hello, we're sorry to hear about your disappointing experience. We strive to provide transparent and efficient service, and it sounds like we fell short here. Your feedback is important to us, and we will address these issues internally to ensure they don't happen again. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
My vehicle was serviced at Palmer Dodge. The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the service manager was willing to get it fixed using a local body shop. The shop in question cuts corners and does not do quality work. I submitted estimates from a body shop I wanted the vehicle to be repaired at. They refused. They said I would be contacted by their insurance company for repairs. That never happened. Now the service manager... read more
Business response:
We are so sorry to hear that you were left unsatisfied by your service. We want all of our customers to feel confident in the work done on their vehicle. If you have any further questions or concerns, please don't hesitate to reach out so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I purchased a vehicle from Palmer in March of 2024. The dealership refuses to respond me or the BBB via phone or email to resolve an issue with a vehicle purchased over the internet. Avoid this dealership, especially for internet sales.
Business response:
Ryan, we're so sorry to hear that you were unsatisfied with your purchase. We are always here to help answer questions, and help you through the car-buying process so that you get exactly what you're looking for. Please reach out to us so we can help. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
2 hours for an oil change with appointment is really not good. If it weren't free through Jeep Wave I would have been pretty mad. I won't be back.
Business response:
Hi Adam, we're so sorry that your appointment took longer than it should have. Sometimes we face challenges due to customer volume and understaffing, and we apologize that this affected your experience. We hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Service Center didn’t honor prices from Jeep app service shedding feature. Up change for using a credit card.
Business response:
Hi there, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our service center. We strive to provide transparent pricing and will address this issue with our team. Please reach out to us directly if you have any further concerns. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The service managers are great (communicate regularly, always professional) but I question the thoroughness of the techs. I had a standard oil change and tire rotation. As I was about to leave, I noticed not all of the lugnuts were tightened as part of the tire rotation. 1 was visibly loose, stuck well pass the Lug hole. It was placed by hand but never tightened. I had to get the service manager to track down a tech to fix this and to check the tech a few time to check the other wheel nuts, which he didn't. I finally got my ... read more
Business response:
Thank you for taking the time to share this with us. We hold our team members to a high standard, and we want all of our customers to feel confident in their service. If you have any more questions or concerns for us, please reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I was massively oversold on things that didn’t need doing. We went elsewhere and got tires and alignment for $500 less than the price you quoted, and the $4000 ‘leak’ in the radiator was nonexistent. We have been customers for nearly 30 years but won’t be coming back.
Business response:
We would like to apologize for any inconvenience or miscommunication during your service. We always encourage our customers to do their own research, and we're happy to answer any questions you might have about our pricing. Please reach out to us if you have any further questions or concerns. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.