This profile has been claimed by the business owner or representative.
Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Could not be more upset with the service center. I wish I would have never bought this Wagoneer from Palmer Dodge. I have had nothing but issues with the car and would get rid of it if it was not paid off. I have never brought a car in for service where when I go to pick up the car the service center has screwed it up even more. They clearly don't care about their customers.
Business response:
Josh, we're truly sorry to hear about your experience. Your frustration is completely understandable, and we appreciate your feedback. We strive for better service and will work to address your concerns. Thank you for bringing this to our attention; we’re committed to improving. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Kimberly in service is the only one who seems to care about helping me with my car. I could not me more upset about buying this Wagoneer from Palmer Dodge. I have had nothing but issues with the car ever since I bought it. If the car was not paid off I would get rid of it in a second.
Business response:
Josh, we’re truly sorry to hear about your experience with your Wagoneer. It’s disappointing to know you’ve faced ongoing issues. We appreciate your feedback and will work to improve our service. Thank you for highlighting Kimberly’s efforts; we’ll ensure your concerns are addressed. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very disappointing experience. Apparently service advisor dont know how to her job or dont want to. Never picked my call or never gave any proper update. Her attitude was like I was getting something free from them. I dropped my car with broken window and they took 4 weeks to repair it and did nt repaired 2 damages which I specifically told them and they agreed to it. I gave my car clean except for the damages, when I picked my car it was full of dirt. They didnt even properly vacuumed glass pieces inside the car. I paid 60k... read more
Business response:
Ananthu, we're genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide. Your feedback is crucial, and we're addressing these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They collect sale tax and registration but they will not pay to DMV, you have to pay again. Leave message many times but no one call back and all just kept lying including girl who answer the phone. I am not sure how they stay free not in jail.
Business response:
We're disappointed to hear that you felt this way about your visit. We'd like to take the time to address your concerns directly so that we can help. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
An oil change took over 2 hours. It was the first one the vehicle had and was included. The advisor asked if I wanted my tires rotated as well, but I said no, since I had done it one week prior. 90 minute later, someone comes and tells me "sorry for the wait. There was a backup in the tire garage." My question to them: "Why was it in the tire garage".....So, more than 30 minutes later (since there was still a backup in the tire garage), the tires were put back on the way the arrived and the oil and filter had been changed. T... read more
Business response:
Hi Dan, we appreciate your feedback and apologize for the extended wait time during your oil change. Your experience is important to us, and we’ll work on improving our efficiency. Thank you for sharing this with us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They are a complete joke. They never fix the problem right the first time but go about it piecemeal, leaving you to have multiple breakdowns related to the same issue. They are the reason I now own a Honda!!!
Business response:
We’re sorry to hear about your frustrating experience. We strive for quality and appreciate your feedback. Your concerns are important to us, and we’re committed to improving our service to prevent issues like this in the future. Thank you for sharing your thoughts. Sincerely, David Keller, Service Manager, service@palmerdcj.com
This place is horrible and disgrace! We were not greeted and all we got was the financial manager only interested in getting the check for vehicle.
Business response:
Shonniah, we’re truly sorry to hear about your experience. Your feedback is important to us, and we’ll be addressing this with our team to ensure better service in the future. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Always terrible wait time for basic service. I sat for 3 hours after my appointment waiting for an oil change. I walked to the back to see my vehicle ready to go but no one notified me as I sat in the waiting area for 3 hours. I will never return to dealership to purchase a car.
Business response:
Kimberly, I’m truly sorry to hear about your experience. We strive for timely service, and it’s clear we missed the mark. Thank you for sharing your thoughts with us. If there's anything we can do to help, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I took my wrangler in for the 19a clutch recall. Either the clutch was defective or improperly installed. Now my jeep grinds into gear, the clutch pedal vibrates very loudly, and the gear shift vibrates. The shop refused to acknowledge anything was wrong. I would never take a vehicle here again.
Business response:
Hi Watson, we're sorry to hear about your experience. We take feedback seriously and want to ensure your concerns are addressed. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We’ll look into this matter further to improve our service.
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.