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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brought Ram 1500 Ecodiesel for oil change and recall. Took 3 days even though scheduled 2 weeks in advance. “Tech behind” 1st day (only 1 diesel tech?). 2nd day needed parts to complete recall (not ordered when brought in or when scheduled?). Also got fuel filter change and now have an intermittent “water in filter, please drain” code. When I drain, there is no water in the fuel filter.
Business response:
We sincerely apologize for the delays and any inconvenience caused during your visit. Your experience is important to us, and we’re reviewing our processes to ensure this doesn’t happen again. Thank you for your feedback, and we hope to serve you better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I really wish they had filled my tires up with air when they rotated them. I ended up having to fill them that week.
Business response:
Thanks for your feedback, Molly! We appreciate you bringing this to our attention. We strive for a thorough service experience, and we’ll make sure to address this with our team to improve in the future. Your satisfaction is important to us!
Before picking up my Jeep from the Service Department on 12/27/2024, I was told over the phone by Kim that my battery was dead and they attempted to jump it off several times, but was unable to get my Jeep to crank. Kim told me over the phone that they would see if they could charge the battery, so it would be able to crank up by the time I arrive for pick up. When I arrived, I was told that it still would not crank and that they would give it another try. I stood outside to see where my Jeep was, so could see what was gong ... read more
Business response:
Thank you for taking the time to share this with us. We sincerely apologize for the frustration you experienced at your visit. We want to help clear up any confusion, and ensure that the issues with your vehicle are properly addressed. Please reach out to us when you can, so that we can provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Before picking up my Jeep from the Service Department on 12/27/2024, I was told over the phone by Kim that my battery was dead and they attempted to jump it off several times, but was unable to get my Jeep to crank. Kim told me over the phone that they would see if they could charge the battery, so it would be able to crank up by the time I arrive for pick up. When I arrived, I was told that it still would not crank and that they would give it another try. I stood outside to see where my Jeep was, so could see what was gong ... read more
Went in for a car engine light. Was assured the repair would fix the car engine light, spent a lot of $$ and my light is still on.
Business response:
Hi Katie, thanks for your feedback. We're sorry to hear that the repair didn’t resolve the issue. We strive for customer satisfaction and appreciate your input. Please consider reaching out to us so we can look into this further and find a solution for you. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They lied about giving a $200 credit for diagnostic if work was performed. Keep my car for several days to say nothing was wrong with the diagnostic. Replaced a battery (which could have been done at Autozone) and adjusted my moon roof for just about $1,000.
Business response:
We'd like to apologize for any misunderstanding that occurred during your service. We want to make sure we answer any questions you may have, and provide you with the repairs you need. Please reach out to us so we can assist you directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I don't appreciate the push for financing and the upsell. I hate the game play and the trade in value and all the back and forth. I feel like I have been swindled...
Business response:
We're so sorry to hear that you were left unsatisfied with your financing experience. We want to help you get the car you're looking for at a price that works for your budget. Our team is dedicated to helping you find the best solution. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I do not understand why we were asked to bring our car in on a Friday when the tech that was going to work on the car was not available until the following Tuesday. This place has little consideration for customers.
Business response:
We appreciate your feedback and apologize for the scheduling confusion. We aim to improve our processes and ensure better communication moving forward. Your experience is important to us, and we hope to serve you better in the future. Thank you for your understanding! Sincerely, David Keller, Service Manager, service@palmerdcj.com
The service I received was satisfactory; however, I’m increasingly frustrated with the excessive survey requests. I’ve provided feedback in the past, yet the volume of reminders now feels intrusive and overwhelming. Receiving multiple texts and emails in rapid succession, followed by additional reminders over weeks, creates a negative experience that overshadows the service itself. While I understand the importance of gathering feedback, this automated barrage is counterproductive. A well-timed and thoughtful request would b... read more
Business response:
Thank you so much for taking the time to share your experience with us. We hear your concerns, and we're so sorry for the frustration that came with receiving these alerts. Your feedback is important to us, and we want to use your comments to improve. If you have any other questions or concerns for us, please don't hesitate to reach out! Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.