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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service in the service department is very good but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved.
Business response:
Kelvin, we appreciate your feedback! We're glad to hear you had a positive experience with our service department. We're continually working to improve our pricing and resolve issues effectively. Your insights help us enhance our services, so thank you for sharing!
The 1900 dollar price tag for a small part is outrageous! The person keeping us informed of status did a bad job at the task!
Business response:
We're so sorry for your frustration regarding pricing. We are here to help answer any questions you might have about any of our parts or services, and we're sorry for the miscommunication. Please reach out to us so we can help. Sincerely, Ryan Hooper, Parts Manager, parts@palmerdcj.com
While I appreciate that Palmer Dodge Jeep Ram completed the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustrating and disappointing. I’ve reported a persistent rattling noise numerous times directly to Kim in service, both verbally and in writing. I’ve also sent in multiple videos clearly demonstrating the issue. Despite raising this concern repeatedly over several visits, I’ve received no meaningful follow-up and the issue still ... read more
Business response:
We appreciate your feedback and are sorry to hear about your experience. Our team is committed to addressing concerns promptly. We will review your situation to ensure better follow-through and communication moving forward. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Every single time my vehicle is in for service there’s either a dent or scratch or damage. Every single time sadly I’ve purchased the vehicle there so I have to return it for certain services. The advisors are pretty cool and knowledgeable. However, the mechanics that do the work are subpar in my opinion. I’m now having to inquire into what’s wrong with my vehicle after their service. Definitely not taking it back there ever again.
Business response:
Stanley, we’re truly sorry to hear about your experience. Your feedback is invaluable, and we’re committed to addressing these concerns. We appreciate your kind words about our advisors and will work to enhance the quality of our services. Thank you for sharing your thoughts with us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
After 4 prior new car Experience a I would describes this as my absolute worst car by experience. I purchased my vehicle and it spent its first week at the delish due to them not addressing numerous issues. Now 2 weeks after my purchase I have been to the dealership 4 times with my 5th appointment to address moving issues scheduled for Wednesday. The sales department will push you to purchase the vehicle and have you test drive it and go straight inside and make you feel pressured to go inside and spend no time looking at th... read more
Business response:
Thank you for bringing this to our attention. We hear your frustration, and this is certainly not how we want our customers to feel. We want to have the opportunity to work with you towards the best solution for this issue. When you have a moment, please reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The registration for my car was done wrong and I was over charged. I let them know on the phone and in writing and have not received a response or a refund. In addition I have not received a refund for a refundable deposit . I have reached out many times over the last month with no success
Business response:
We are so sorry for the delays in communication. We want to have the opportunity to speak with you directly, and find the best solution to this matter. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Terrible service. One of the mechanics xxxx in my trunk and called me gay. I’m never coming back here again. Thanks Belinda
Business response:
Hi there, we're concerned by your review, and we want to speak with you directly so we can learn more about your experience. When you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I was promised a refund on tow charges. The maintenance Mgr ignored this. So palmer basically stole $150 from me
Business response:
We're sorry to hear about your experience. This isn’t the level of service we aim to provide. We hope to have the opportunity to speak with you directly so we can learn more about this matter and provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
In the last 4 services I asked specifically to have crossing tire rotation and it was not done. Kept complaining about it but looks like the mechanics or some of them do not care
Business response:
We sincerely apologize for the repeated oversight regarding your tire rotation requests. Your feedback is invaluable, and we’re addressing this with our team to ensure better service moving forward. Thank you for bringing it to our attention, and we appreciate your patience. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.