Palmer Dodge Chrysler Jeep Ram

CAMER BUYER 

on DealerRater

11 months ago

I would have given less than 0 star if there was any. Had and still experiencing one of the worst customer service ever. The sad part of it is that management is the one that ruins even the average customer service experience you received from sales reps. The reputation of this place is just so bad that they care less trying to do differently. Management can not keep its words and doesn't imagine the liability they expose the dealership to. I bought two cars at the same time, and 2 months later I still can't come into posses... read more

davidw14 

on DealerRater

11 months ago

Charged for alignment that was never requested. Drained Freon from working A/C after I did not want to be charged for an inspection. 

mollykingdvm 

on DealerRater

a year ago

I'm pretty happy with this dealership service area generally....but the credit card fee has me livid. Did you know the credit card agreement states that businesses take on the cost of the processing fee? What are my options if not paying with a credit card? Walking around with cash (so people maybe now know it's easier to rob people at this dealership), or a check, like I'm 90 years old? Honestly. Take the credit card processing fee away, it's so stupid. 

rparivechio 

on DealerRater

a year ago

Was told 30 minutes for oil change. Took over 3 hours. Excuse was they moved a larger service in front of me that took longer than they anticipated. No notice or option was presented to me. Service center was purely reactive. 

smp532 

on DealerRater

a year ago

When I came last year, I was given the option to be ubered to a coffee shop. Also, I felt like last year was better for my oil change. A worker called me and wrote a list of upcoming things my car would need plus the cost. This time, I was told there weren’t any “recommendations”, and I was good to go. It made me wonder if they actually looked at my car or just changed the oil and left. I usually drive from Buckhead to come here because I trust them and I can be taken to a coffee shop. I’m not sure now 

dew0047 

on DealerRater

a year ago

I Purchased a 2021 Ram 1500 from Palmer 8 weeks ago. The salesman was eager to get my business as I had other purchase options from other dealerships. I chose Palmer based on what I THOUGHT at the time was an honest and fair deal. Boy was I wrong!!!! Before agreeing to the purchase price of almost 50k, we did a "We Owe" for them to repair the dash where the leather had pulled loose creating a wrinkle and visable pocket underneath itself. I informed the salesman that unless the dash was repaired, I would not be interested in ... read more

jkimbrell0027 

on DealerRater

a year ago

Jay is not a true salesman. He was making another sale while taking us on a test drive. He showed us nothing about the vehicle we were test driving and did not stay around and answer questions while we were filling out an application. He was also very insulting. 

CAMER BUYER 

on DealerRater

a year ago

The far worse buying experience that I've experience. 3 weeks after signing the sale, and about to make my first payment, I still have a non working vehicle sitting in my garage. Many promises to call me back never happen, and I keep receiving conflicting information from different individuals. Bowen our salesperson did such a great job helping us, but he got the rest of the team ruin all his efforts. Worst service overall. 

delainewhite498 

on DealerRater

a year ago

I purchased a brand new Jeep Cherokee , had not had the jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix it . I was given my car back to drive it while waiting for the part to come in but noticed where they took the dash apart at , they left screws loose and the sport button was jammed , which this was not like this before it went to service . I immediately notified service and one of the owners ( Jody Cruce). They got my jeep... read more