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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was told wait times would be 3 days without even looking at the Jeep, end up being minor fix in the same day. Credit card fees being passed to me was the final straw for my business.
Business response:
Bryan, we're so sorry for any delays in your service. We do our best to provide accurate wait time estimates, and we apologize for missing the mark this time. We sincerely appreciate your business, and we hope to have the opportunity to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They did not fix the issue I went to them for after getting an assessment from a 3rd party. Spent $2,000 on a repair from Chrysler Palmer to realize the issue was exactly as-is afterwards. They promised to hold on to the vehicle after repair to ensure the problem was fixed, they lied.
Well DONE! Ttytttttttty yyyyyyy oooooo y pppp bbbb mmmmm eeer nnn hhh fff sss aaa ppp
Business response:
Hi John! Thank you so much for your positive review and 5-star rating. We're thrilled to hear that you enjoyed your experience with us.
Poor service and follow though. This is the third time ive told you the experience was bad but noone calls. This cost you the sale of a new truck.
Business response:
We are so sorry to hear that you've had any difficulty in reaching our team. We want to make sure you get the service you need in a timely manner. We sincerely appreciate your feedback, and we hope to connect with you soon. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took vehicle in for oil/filter change and ask service rep to check the start/stop system. When I went to pick up my vehicle I had been charged for new aux, battery without consulting me or getting my approval.
Business response:
We appreciate you sharing this with us. We want all of our customers to have a positive experience with our service team, and we're so sorry for any frustration. We hope to work with you to find the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I had my truck serviced at Palmer Dodge about one month ago. I was advised I needed new tires, their prices were competitive so we proceeded with purchasing them at Palmer. When I went to pick up my truck, I noticed two unexpected charges including a $46 credit card usage fee and a $25 fee for disposal of my old tires. I was never informed of these fees. I have spoken to the Service rep and to the Service manager numerous times via phone and texts. I was told “we will make this right and mail you a check for reimbursement of... read more
Business response:
We are so sorry for any confusion during your service. As we mentioned, we want to make sure we make things right with the proper reimbursements. Please don't hesitate to reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
No maintenance plan shown. From a brand car dealer it isn’t what I expect. I am not a car professional. Wripers have to be replaced but Not mentioned and sure not done
Business response:
We're so sorry to hear that we did not provide you with the information you needed. Please don't hesitate to reach out to us so that we can fill you in on all of your service. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I have been patronizing Palmer Dodge over the years with 6 different vehicles and was always satisfied. I have taken my truck there 4 or more times for the same issue and not only is it not fixed but now the service department, the service mgr nor the general mgr will return my call. I will not use PALMER DODGE anymore. Lies, lies, lies!!!
Business response:
We're so sorry to hear that you've been unsatisfied with your recent service. We want to work with you to find the best solution, and provide you with the service you need. We hope to have the opportunity to solve this matter for you. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Cannot recommend. Has vehicle in for Warranty work 3 times and never fixed my problem. By far the worst dealership I have ever dealt with in getting service needs met. They keep your car forever, don't follow back up, and expect you to complain. This last service I talked with the service manager and he was going to get back to me right away. It has been over a month. Never using them again. Probably never buying a Chrysler product again. Terrible.
Business response:
We are so sorry to hear that you've had problems with your vehicle after visiting our service department. We want all of our customers to feel confident in the work we do, and we hope to have the opportunity to work with you again. If you have any further questions or concerns, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,180 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.