Palmer Dodge Chrysler Jeep Ram

RTH2112 

on DealerRater

2 years ago

Edwin was helpful and engaging. We found a way to get the Wagoneer we wanted after it was initially not available. Edwin followed up the next day and got the deal done. 

tpmohallem 

on DealerRater

2 years ago

I made a proposal on a car to be bought thru Enterprise Fleet on saturday close of business, they promised me to hold up to monday. Monday morning Enterprise contacter Palmer and asked all papers to move on. Monday afternoon was all set and at around 4pm Palmer sold the car to other person. This is terrible customer experience! 

hernandezjuan4187 

on DealerRater

2 years ago

1- wait 3 weeks for the Repair of my ram. 2- I called to see why they were delayed and they told me that they were waiting for parts 3- the last thing they told me the mechanic had left a tool in the engine and that the tool had damaged a part and they ordered it that's why they had delayed more time. 

jfogel81 

on DealerRater

2 years ago

Took my vehicle in to have new tires put on. Dealer scratched my vehicle in the process. It took the 3 months to get my car fixed. I called week after week and finally they said they had a loaner car. Called to make plans and all the sudden the loaner car had a broken windshield. I made it known I was very disappointed in the way they had been treating me. Finally they offered to pay for a rental car so they could have my vehicle and make the necessary paint repair. 

alocina75 

on DealerRater

2 years ago

We called ahead to discuss the repairs to our daughter’s jeep who is away at college. We were assured that if she had her vehicle in by 2pm on Thursday, we would have the warranty work complete by the time she left on Sunday. It wasn’t. The part was missing from the delivery. We were not able to get the car back until Tuesday. We had to drive her back to college on Sunday (5 hour round trip) and we will have to make the trip AGAIN to take the car back to her. We would never have agreed to being the vehicle to you if we hadn’... read more

ATL_SHAUN 

on DealerRater

2 years ago

I visited Palmer Dodge to have an issue with my truck looked at. I was surprised there is no waiting room and the service department is a small office in the back of the parking lot. The service advisors were focused on their portable workstations instead of welcoming anyone who walked into the office. After asking who could help me, I was introduced to my service advisor. The service advisor was nice; he took my keys and checked me in. He then just said he'd call me an uber and send me home and they would look at the truck ... read more

afbonkosky 

on DealerRater

2 years ago

Even with an appointment, a simple oil change took two hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far too valuable. 

timbo1955.no 

on DealerRater

2 years ago

I took my 2022 Grand Cherokee in for a routine oil change. On the way home the oil light and engine malfunction light came on. I immediately returned to the dealership and informed Valentina of the problem. She had it taken into the garage and in a few minutes said everything was fine it was just low on oil. This never should have happened as either not enough oil was put I’m or the drain plug was not secured and the oil leaked out, the drive home was uneventful but I vehicle could have suffered some very bad damage. 

Tyliahia Williams 

on DealerRater

2 years ago

The receptionists were very dismissive, as a first time visitor at this location they left a bad impression. When first walking into the service building each receptionist looked at me didn’t greet me until minutes later. I’m not sure why the energy was off, but as a customer I did not feel welcomed.