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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor communication about expectations for day to pick up the vehicle. Personnel did not follow up to let us know when our vehicle was ready for pickup. The personnel came across as annoyed when we would call to confirm our pickup time.
Business response:
We are so sorry to hear that you had issues with your pickup. We want all of our customers to feel well-informed during their service, and we apologize that this was not the case. We sincerely appreciate your feedback, and we hope to work with you again in the future. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
This is from a customer who has - prior to this experience found your service department to be excellent. The process began with two different attempts to reach the service dept by phone that each time led to 15+ minutes on a combo of being on hold or having the phone answered only to be placed on hold repeatedly. My truck had to be jumped in order to get it to the dealership. Even though I had a Monday morning appointment (it was dropped off over the weekend) it wasn't even looked at until Tuesday. Later that week I was tol... read more
Business response:
Thank you for taking the time to share this with us. We apologize for the poor communication you've experienced, and we will make every effort to return your calls as soon as we can so that we can make sure your car gets the service it needs. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
First, my salesman was great. That is the only person I've met there that was legit. The finance person was a joke & a liar who sold me a 3rd party warranty at purchase that is nothing like they presented it to be, then their clown circus of a service department proceeded to rip me off on top of that when I tried to use it when the radiator started to leak. I have had this truck 11 months & according to the clowns, this leak needed a new radiator, water pump & thermostat, even said the radiator was full of sludge. Then 'reco... read more
Business response:
Hi Gina, we are so sorry to hear that your visit was anything less than positive. We want all of our customers to feel confident in their purchase, and we hope to provide you with all the maintenance and repairs you might need in order to get back on the road. Please reach out to us directly so we can help. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Communication was terrible…left messages w/Nick B. W/NO return calls…responded w/short text. Austin better but not great. Sadly so far No wheel lock socket or owners manual…My wife had better communication W/Mike….Negotiations were short and paid full price! They did help w/$1000 shipping.
Business response:
We are so sorry for any delays in communication with our team. We recognize your frustration, and we want you to know that we are working to contact you as soon as possible. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
I went in for an abnormal noise that has not presented itself in a few days. I was told they would not charge me if nothing was found. The service tech came back with a body creak noise that was not of my concern. The vehicle has >175,000 miles. Of course if creaks. Since they found an issue, irrelevant of my primary concern, I was still charged $200. Shameful to charge me for something that never needed to be addressed.
Broke dip stick tube off in the block and tried to cover up the mistake, a mistake that could lead to engine failure. Nothing short of crooks. Not just the technician involved but management as well.
They held my car for 4 days and still couldn’t diagnose what was wrong with my car. Keep wanting me to buy new batteries when every test shows my batteries are ok
I was told over the phone that my oil change would only cost me $66. When I arrived to pick up y truck, the bill was about $100. I will never use Palmer Dodge for any more service work on any of my vehicles, and I will never buy another vehicle from there again either.
Unprofessional and rude. I went in to buy a battery and have it installed. Battery was 300 and they wanted to charge me an extra 180 just to put in it. It literally takes 5 minutes to put a battery in. I don’t understand the outrageous price to have it installed, So I just bought the battery and when I picked my vehicle up they put the battery on my back seat instead of on the floor.(seats are white) They didn’t use the paper seat covers when they got inside my vehicle so grease and dirty stuff got all on my WHITE SEATS!!!! ... read more
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,329 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.