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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I visited Palmer Dodge to have an issue with my truck looked at. I was surprised there is no waiting room and the service department is a small office in the back of the parking lot. The service advisors were focused on their portable workstations instead of welcoming anyone who walked into the office. After asking who could help me, I was introduced to my service advisor. The service advisor was nice; he took my keys and checked me in. He then just said he'd call me an uber and send me home and they would look at the truck ... read more
Business response:
We're so sorry to hear that you were unsatisfied with any aspect of your service. Although we did send a brief text summary of your service, we are always happy to go over the work performed on your car in more detail. If you have any questions or concerns, please don't hesitate to reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Even with an appointment, a simple oil change took two hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far too valuable.
Business response:
We're so sorry for any delays during your visit. We do our best to address our customers' service appointments in the order they arrive, and we truly appreciate your patience. We will use your feedback to provide more accurate wait time estimates in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I took my 2022 Grand Cherokee in for a routine oil change. On the way home the oil light and engine malfunction light came on. I immediately returned to the dealership and informed Valentina of the problem. She had it taken into the garage and in a few minutes said everything was fine it was just low on oil. This never should have happened as either not enough oil was put I’m or the drain plug was not secured and the oil leaked out, the drive home was uneventful but I vehicle could have suffered some very bad damage.
Business response:
Thank you for taking the time to share this with us. We understand your concern, and we want to offer you the reassurance you need. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The receptionists were very dismissive, as a first time visitor at this location they left a bad impression. When first walking into the service building each receptionist looked at me didn’t greet me until minutes later. I’m not sure why the energy was off, but as a customer I did not feel welcomed.
Business response:
Thank you for sharing your feedback with us. We want all of our customers to feel right at home when they enter our dealership. We can assure you that we sincerely appreciate your business, and we hope to have the opportunity to work with you again in the future! Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Palmer serice center did my oil change and messed up not fixing bottom cap and it costed my vehicle go on smoke and stopped in the middle of road, dealers employees are very irresponsible, Seems dealers service employees doesn't know how to do any oil change.
Business response:
We're so sorry to hear that you were still experiencing car trouble after your service. We would like to have the opportunity to diagnose and fix the issue, and help you get back on the road. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Made appointment for oil change. Waited one hour. Never put car on lift. Total waste of my time.
Business response:
We're so sorry for any inconvenience during your visit to our service department. We do our best to provide service as promptly as possible, and we apologize for the delays. Thank you for your patience, and we hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took mt vehiclw in for routine oil change and asked them to check the start/stop. When the vehicle was ready the dealership had replaced the auxiliary battery without getting my authorization.
Business response:
We're so sorry for any inconvenience you experienced during your service appointment. We do our best to provide prompt and efficient service, and we're sorry to hear that we were unable to fully complete your service this time. We hope to have the opportunity to work with you towards the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Will never step foot in this dealership again. The way they wanted to take advantage of me for a deal was insulting. So glad they tried to to screw me because I found a new dealership I purchased my car from that will get my business in the future.
Business response:
We're so sorry to hear that you were left unsatisfied with your visit to our dealership. We want to make the purchasing process as simple and stress-free as possible, and we never want our valued customers to feel pressured or taken advantage of. We sincerely hope to work with you again in the future, and provide you with excellent service. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Dealer charged oil without closing coolant cap, messed up my weekend as well two more day going back to dealer to fix this issues. Not happy with experience and time spend.
Business response:
We're so sorry to hear that you were unsatisfied with your service! We hope to have the opportunity to work with you to make things right. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,329 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.