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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Efficient! Murray was very friendly and super helpful during my visit!! He was able to get my issue resolved quickly, especially since I had a grouchy 9 year old!
Business response:
We're so glad to hear Murray was able to get you in and out so quickly! We hope to see you again soon!
SERVICE MAKES THE DIFFERENCE WHEN I BUY MY NEXT CAR! The previous owner had put in after-market lighting that was causing my lights to go out without warning. Palmer found the problem and removed the after-market crap and replaced it with factory standard lights. The lights went out again, and they found the problem and fixed it the second time. Since they were not familiar with the after-market crap I was willing to pay for the extra work they did. Put your credit card away Mr. Cape, they said to me. That is exceptional ser... read more
Business response:
Thanks so much for the kind words! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Everybody in the service department is awesome every time... Everybody in the service department is awesome every time I go in for a periodic schedule maintenance they always take care of me and let me know if anything needs to be done. Always impressed with the crew
Business response:
Thanks so much for the kind words! Your comments keep us motivated and working hard for all our valued guests! We look forward to seeing you again next time.
Murray provided great customer service and kept me... Murray provided great customer service and kept me updated throughout the process. The process was seamlessly and I got my car back within a few days.
Business response:
Thank you for allowing us to service your vehicle. We look forward to supporting your automotive needs in the future.
Winston is my customer service representative. I love... Winston is my customer service representative. I love working with him, he is always so responsive and helpful and friendly. He does a great job and always goes the extra mile. I am always glad when he answers the phone when I call the service department. I know I can count on him
Business response:
Thanks so much for taking the time to share this note with us! We're beyond delighted to hear you can always count on Winston to provide you with the exceptional service you deserve! We look forward to seeing you again next time.
Service department was helpful and quick. I appreciate... Service department was helpful and quick. I appreciate Murray checking on a couple things outside the general service. My first visit here so had some trouble making appt online.
Business response:
It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!
Car Buying Review I would say our experience was OK. I felt the sales person didn't take the time to explain what all the features of the 3 different types of jeeps, he seemed rushed. Once we selected the Sport, I felt he should have honed on the bells and whistles of the car, we don't know what to ask or what the jeep can do if this is our first jeep. Also, not very professional when we come back a second day to test drive the jeep, and there's no gas to the point where we actually ran out of gas on the way to the gas stati... read more
Business response:
Thank you for bringing this to our attention. We want to apologize for the experience you had, and assure you this is not a typical situation nor does it hold up to our high standards of business. Sincerely, Jody Cruce, VP, 770-410-1111
Review of Saturday service Check in process is flawed. Its highly manual. Most reps (the older guys) don’t recognize customers as they come in the door...not even a “I’ll be with you in a moment”. They ignore you until they are ready to help you. Its not even close to a best practice with your competitors. The young lady (did not get her name) working outside was awesome. You need more people like her.
Business response:
Thank you for taking the time to share your valuable feedback with us, both positive and constructive. We are deeply sorry that we did not exceed your expectations as a whole. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Key Fob replacement Some confusion as I was transferred between departments to get my new Keyfob- first at parts and then service. Confusion to where to go and when I got to service they said they hadnt heard anything from parts dept and then i was kindly told I have a free oil change for my new Jeep so they did that but I didn't know that this would take over an hour. I just wanted to get a new key fob and I had to order it and now I have to go back in to get it customized which is fine. In the meantime I was sent about 4 e... read more
Business response:
We always aim to deliver a great experience, and we are genuinely distraught when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,502 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.