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Pearson Honda
- Automotive
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
The only cars I’ve owned in my entire life are Hondas. The only cars I’ve owned in my entire life are Hondas. The cars are reliable, long-lasting, and wonderful to drive. I recently traded in my 2015 EX-L Pilot for a 2025 Pilot Trailsport. And I’m in love!! The easiest part was purchasing from Pearson. They have serviced my cars for over 20 years, and I’ve also purchased from them. So no brainer there!! The hardest part was choosing the trim, but with my adventurous outdoorsy lifestyle, I knew the Trailsport was made for me.... read more
Business response:
Nicole, thank you so much for sharing your positive experience with us at Pearson! We are thrilled to hear that you found the perfect fit with the 2025 Pilot Trailsport. It's fantastic to hear that our team, especially Scott, provided you with a great, non-pushy experience. Enjoy your new ride!
Thieves and over priced pre owned vehicles. I reached out to Pearson Honda In regards of a vehicle they had listed on there website. There were quite a few things that crossed my mind on the way they value the vehicles they sell. I noticed that they purchased a vehicle that was repossessed at an auction and listed it for $8,000 over trade in value and would not budge under a dollar from the price they listed it for. Beware and do a Car Fax on any pre owned vehicles you purchase from them. I did research and vehicles at aucti... read more
Business response:
Hi Bobby, thank you for sharing your experience with us. We appreciate your feedback and apologize for any concerns you had regarding our vehicle pricing. We strive to provide fair and competitive prices based on market value. We value your feedback and will take it into consideration to improve our services. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Will never go back. I've always praised the Honda dealership here in Midlothian, Va., but I just left from having an oil change and tire rotation paying 97.00, which is 20.00 more than usual, and 50.00 more than I paid in Myrtle Beach. When I asked about the price increase, the older lady in the payment area was very condescending and rude. I'm pretty sure that one lone customer never returning will not break them, but the huge increase in price for service on an oil change and tire rotation will definitely keep me from goin... read more
Questionable service This dealership routinely jacks up prices for original Honda parts when they service your vehicle. I made it a practice to always check with the parts counter first for their 'best deal' before having any service done to make sure they didn't mark up the parts. Typically I can get parts installed for about 20-50% less than what I'm first quoted. Even their 'best price' is typically more than other dealerships in the same metro area. They also don't test drive the cars after they have been serviced. Last ... read more
Tire rotation charges not performed. I experienced fraudulent service. I was told my oil was changed and my tires were rotated when in fact the tires were not rotated and the charge was placed on my card I asked to speak with the Service Manager and he was not available so I spoke with the Assistant Service manager and finally after I showed him proof the tires weren't rotated the Assistant spoke with the tech who supposed to have service the car. Then the Assistant proceeded to take me back for a refund. No customer satisfa... read more
Terrible experience Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could affo... read more
Poor customer service Very disappointed in the way I was treated by the Sakes Manager when I went back with a new car issue. Poor customer service skills and does not know his products.
Polite until you buy then a nightmare. Polite at first. Once you buy their attitude even changes during financing. Honda's are great cars but Pearson's sales/service is LOW level! If you shop here treat them harshly before you buy because that is how you will be treated after!
Avoid: Excessive Costs and Poor Quality Parts 10/8/2020 (don't often post reviews but this needs to be said) Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were n... read more
Frequently asked questions about Pearson Honda
How is Pearson Honda rated?
Pearson Honda has a 4.6 star rating with 3,497 reviews.
When is Pearson Honda open?
Pearson Honda is open now. It will close at 6:00 p.m.