This profile has been claimed by the business owner or representative.
Pearson Honda
- Automotive
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Terrible experience Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could affo... read more
Business response:
Fordgt38, we are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Keith Hightower, General Manager, [emailprotected]
Poor customer service Very disappointed in the way I was treated by the Sakes Manager when I went back with a new car issue. Poor customer service skills and does not know his products.
Business response:
We're sorry to hear that your experience here was not as positive as it could have been. If you'd like to discuss your concerns, please don't hesitate to reach out to us. Sincerely, Keith Hightower, General Manager, [emailprotected]
Polite until you buy then a nightmare. Polite at first. Once you buy their attitude even changes during financing. Honda's are great cars but Pearson's sales/service is LOW level! If you shop here treat them harshly before you buy because that is how you will be treated after!
Business response:
We take your concerns seriously and apologize if you were at all unsatisfied. We are looking into your experience. Will you please reach out when you have a moment? Sincerely, Keith Hightower, General Manager, [emailprotected]
Avoid: Excessive Costs and Poor Quality Parts 10/8/2020 (don't often post reviews but this needs to be said) Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were n... read more
Business response:
Thank you for bringing this to our attention. I am concerned by your review and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Keith Hightower, General Manager, [emailprotected]
Don't attempt to use online scheduling Online scheduling is a nightmare. No one contacts you to confirm requested appointment. When you use their online chat feature to try to confirm appointment, they can't help. All they can do is forward a message to the service dept.
New car Had awful experience here. Do not recommend due to poor service with the finance team. Go somewhere else in Richmond if you are able to.
Refusal to honor prepaid service plan issued by Ho You better think twice before having your car serviced at Pearson Honda especially if you are from out of town and want to use your purchased service plan. Per the service manager, Pearson Honda WILL NOT honor a service plan purchased from a different Honda dealership . I purchased my Honda and a service plan from a dealership outside of the Richmond area, and went to have my Oil/filter change and tire rotation only to be informed they will not honor the coupon. It amazing h... read more
Back for a third time in 2 days Came in for an oil change and tire rotation. Back for the third time, second time today. They just can’t get it right. No one cares.
CAR LEASING DONE RIGHT I came to Pearson Honda because Bill Stone was the only person that answered my internet request for leasing information. He was not pushy and I felt he gave me space but felt that he would meet me to discuss my needs at my convenience. I met with him once to discuss my needs and set up a time to test drive a vehicle that FIT my budget. Unfortunately, I was not excited when I drove the vehicle because I had thought this is all I could afford. Bill saw that I was not excited and said he wanted to show m... read more
Business response:
We are so pleased to hear that Bill made your experience a great one, Karol! Enjoy your Civic and thanks for choosing Pearson Honda!
Frequently asked questions about Pearson Honda
How is Pearson Honda rated?
Pearson Honda has a 4.6 star rating with 4,031 reviews.
When is Pearson Honda open?
Pearson Honda is open now. It will close at 6:00 p.m.