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Pearson Honda
- Automotive
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Polite until you buy then a nightmare. Polite at first. Once you buy their attitude even changes during financing. Honda's are great cars but Pearson's sales/service is LOW level! If you shop here treat them harshly before you buy because that is how you will be treated after!
Business response:
We take your concerns seriously and apologize if you were at all unsatisfied. We are looking into your experience. Will you please reach out when you have a moment? Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Avoid: Excessive Costs and Poor Quality Parts 10/8/2020 (don't often post reviews but this needs to be said) Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were n... read more
Business response:
Thank you for bringing this to our attention. I am concerned by your review and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Don't attempt to use online scheduling Online scheduling is a nightmare. No one contacts you to confirm requested appointment. When you use their online chat feature to try to confirm appointment, they can't help. All they can do is forward a message to the service dept.
New car Had awful experience here. Do not recommend due to poor service with the finance team. Go somewhere else in Richmond if you are able to.
Refusal to honor prepaid service plan issued by Ho You better think twice before having your car serviced at Pearson Honda especially if you are from out of town and want to use your purchased service plan. Per the service manager, Pearson Honda WILL NOT honor a service plan purchased from a different Honda dealership . I purchased my Honda and a service plan from a dealership outside of the Richmond area, and went to have my Oil/filter change and tire rotation only to be informed they will not honor the coupon. It amazing h... read more
Back for a third time in 2 days Came in for an oil change and tire rotation. Back for the third time, second time today. They just can’t get it right. No one cares.
CAR LEASING DONE RIGHT I came to Pearson Honda because Bill Stone was the only person that answered my internet request for leasing information. He was not pushy and I felt he gave me space but felt that he would meet me to discuss my needs at my convenience. I met with him once to discuss my needs and set up a time to test drive a vehicle that FIT my budget. Unfortunately, I was not excited when I drove the vehicle because I had thought this is all I could afford. Bill saw that I was not excited and said he wanted to show m... read more
Business response:
We are so pleased to hear that Bill made your experience a great one, Karol! Enjoy your Civic and thanks for choosing Pearson Honda!
From a very satisfied Honda Fit Customer Donald Johnson saved me money by trading to the New Honda Fit. My payment and insurance went down. Pearson Honda is the place for quality and reliable vehicles.
I will not use this dealer again I am very unsatisfied with Pearson Honda. I used then for service to change my CV joints and the next day one of the CV joints broke in half. I missed a half of a day of work and all they would give me was part of my 1 tow bill ($14.00). I wrote the General Manager a letter and never received a reply. A few months ago I was having clutch problems and took my car in for repair. They really ripped me off and didn't fix the problem. To top it off they tried to get more money. I had the car repai... read more
Business response:
Thank you for sharing your feedback with us. Our goal is to provide a positive experience for all our customers when both buying and servicing their vehicles. I apologize for not receiving your letter and would be happy to discuss this with you further. Please feel free to contact me directly. As always, our customers are the most important person in our business. Best Regards, Keith Hightower General Manager 804-745-0300
Frequently asked questions about Pearson Honda
How is Pearson Honda rated?
Pearson Honda has a 4.6 star rating with 3,632 reviews.
When is Pearson Honda open?
Pearson Honda is open now. It will close at 7:00 p.m.