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Pearson Honda
- Automotive
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Pearson was great I have bought several vehicles and Pearson was a pleasure to work with.
Purchased a 2026 Honda CRV Hybrid Sport Touring and it Purchased a 2026 Honda CRV Hybrid Sport Touring and it was an abysmal experience for me.
Business response:
Jen, we're very sorry to hear this. This is not how we want our customers to feel, and we apologize for any inconvenience during your visit. We would like to learn more about your experience to ensure it does not happen again. Please don't hesitate to reach out to our team. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
I had a terrible experience with this dealership. I had a terrible experience with this dealership. I spent $4000 with them. I had to bring it back three times. It took them three attempts to do my brakes right. It's not rocket science it's brakes. When I told them that I wanted some money back for my inconvenience. I was told if I got a refund, I needed to go to another dealership going forward. What happend to standing behind your work. What a joke!!!! Which is fine with me. You can't get brakes right in two tries your wor... read more
Business response:
Chris, I’m truly sorry to hear about your experience. It’s clear we fell short, and that’s not what we strive for. Your feedback is invaluable, and we’re taking it seriously to improve our service and communication. Please reach out to us so we can work towards the best solution. Thank you for bringing these issues to our attention. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Thieves and over priced pre owned vehicles. I reached out to Pearson Honda In regards of a vehicle they had listed on there website. There were quite a few things that crossed my mind on the way they value the vehicles they sell. I noticed that they purchased a vehicle that was repossessed at an auction and listed it for $8,000 over trade in value and would not budge under a dollar from the price they listed it for. Beware and do a Car Fax on any pre owned vehicles you purchase from them. I did research and vehicles at aucti... read more
Business response:
Hi Bobby, thank you for sharing your experience with us. We appreciate your feedback and apologize for any concerns you had regarding our vehicle pricing. We strive to provide fair and competitive prices based on market value. We value your feedback and will take it into consideration to improve our services. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Will never go back. I've always praised the Honda dealership here in Midlothian, Va., but I just left from having an oil change and tire rotation paying 97.00, which is 20.00 more than usual, and 50.00 more than I paid in Myrtle Beach. When I asked about the price increase, the older lady in the payment area was very condescending and rude. I'm pretty sure that one lone customer never returning will not break them, but the huge increase in price for service on an oil change and tire rotation will definitely keep me from goin... read more
Business response:
We're so sorry to hear you were left feeling unsatisfied with your recent visit. We always want to be transparent about our services and pricing. If you have any questions about your visit, please get in touch with us. We're more than happy to help! Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Questionable service This dealership routinely jacks up prices for original Honda parts when they service your vehicle. I made it a practice to always check with the parts counter first for their 'best deal' before having any service done to make sure they didn't mark up the parts. Typically I can get parts installed for about 20-50% less than what I'm first quoted. Even their 'best price' is typically more than other dealerships in the same metro area. They also don't test drive the cars after they have been serviced. Last ... read more
Business response:
Hi Andrew, we're truly sorry to hear that you've had some frustrating experiences with our service center. We hope to have the opportunity to work with you again so that we can strive to improve your experience, and provide you with fast, efficient, and high-quality service. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Tire rotation charges not performed. I experienced fraudulent service. I was told my oil was changed and my tires were rotated when in fact the tires were not rotated and the charge was placed on my card I asked to speak with the Service Manager and he was not available so I spoke with the Assistant Service manager and finally after I showed him proof the tires weren't rotated the Assistant spoke with the tech who supposed to have service the car. Then the Assistant proceeded to take me back for a refund. No customer satisfa... read more
Terrible experience Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could affo... read more
Business response:
Fordgt38, we are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Poor customer service Very disappointed in the way I was treated by the Sakes Manager when I went back with a new car issue. Poor customer service skills and does not know his products.
Business response:
We're sorry to hear that your experience here was not as positive as it could have been. If you'd like to discuss your concerns, please don't hesitate to reach out to us. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Frequently asked questions about Pearson Honda
How is Pearson Honda rated?
Pearson Honda has a 4.6 star rating with 3,632 reviews.
When is Pearson Honda open?
Pearson Honda is open now. It will close at 7:00 p.m.