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Pearson Honda
- Automotive
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Poor customer service Very disappointed in the way I was treated by the Sakes Manager when I went back with a new car issue. Poor customer service skills and does not know his products.
Polite until you buy then a nightmare. Polite at first. Once you buy their attitude even changes during financing. Honda's are great cars but Pearson's sales/service is LOW level! If you shop here treat them harshly before you buy because that is how you will be treated after!
Avoid: Excessive Costs and Poor Quality Parts 10/8/2020 (don't often post reviews but this needs to be said) Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were n... read more
Car buying experience was ok- but the service we have... Car buying experience was ok- but the service we have received since purchasing our Honda has been sub par- at best. So bad is our experience with the service department, that simply put we will never purchase a vehicle from this dealership again. For me it is not how well you treat me when you cash my check, but how well you treat me when I need work done on my car after I purchase it. And Pearson has failed miserably in that department. If all you care about is how w... read more
Don't attempt to use online scheduling Online scheduling is a nightmare. No one contacts you to confirm requested appointment. When you use their online chat feature to try to confirm appointment, they can't help. All they can do is forward a message to the service dept.
New car Had awful experience here. Do not recommend due to poor service with the finance team. Go somewhere else in Richmond if you are able to.
Refusal to honor prepaid service plan issued by Ho You better think twice before having your car serviced at Pearson Honda especially if you are from out of town and want to use your purchased service plan. Per the service manager, Pearson Honda WILL NOT honor a service plan purchased from a different Honda dealership . I purchased my Honda and a service plan from a dealership outside of the Richmond area, and went to have my Oil/filter change and tire rotation only to be informed they will not honor the coupon. It amazing h... read more
Refused to honor Honda prepaid service plan You better think twice before having your car serviced at Pearson Honda especially if you are from out of town and want to use your purchased service plan. Per the service manager, Pearson Honda WILL NOT honor a service plan purchased from a different Honda dealership . I purchased my Honda and a service plan from a dealership outside of the Richmond area, and went to have my Oil/filter change and tire rotation only to be informed they will not honor the coupon. It amazing how othe... read more
Back for a third time in 2 days Came in for an oil change and tire rotation. Back for the third time, second time today. They just can’t get it right. No one cares.
Frequently asked questions about Pearson Honda
How is Pearson Honda rated?
Pearson Honda has a 4.5 star rating with 2,627 reviews.
When is Pearson Honda open?
Pearson Honda is closed now. It will open at 8:30 a.m.