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Rainbow Chrysler Dodge Jeep RAM of McComb, L.L.C
- Car Dealers
- McComb, MS
About this business
Location details
1900 Delaware Ave, McComb, MS, 39648, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Didn’t fix my car correctly, made me pay for something i shouldn’t have paid for because i had warranty. and was bad customer w
Business response:
Hi Syd, we’re sorry to hear about your experience. We strive for excellent service and it sounds like we missed the mark. Your feedback is important, and we’ll use it to improve our processes. Thank you for bringing this to our attention. Sincerely, Gordon Hanna, Fixed Operations Manager
We were told that there was an inspection done on the vehicle. During the drive home from the dealership, the start / stop battery malfunction message popped up saying that the battery was not charging properly. I’m setting up this Jeep to tow behind my motor home. While doing this I found that several of the bumper bolts were missing as well as a skid plate missing. Around back of the vehicle I was installing a receiver hitch which should have been there anyway but was not. I found brackets and bolts missing there also. I d... read more
Business response:
Thanks for sharing your experience, Billy. We’re sorry to hear about the issues you encountered with your vehicle. We take inspections seriously and will look into this matter. Your feedback helps us improve, and we appreciate you bringing these concerns to our attention.
Keep my truck over 2 months. Initially took it in for it making a popping noise when turning to the right. They supposedly fixed that part, but when I got my truck it was still making a noise. Then it needed a transmission. Done that. Now I get my truck and it’s still making a noise, they check it out and told me I needed 2 back tires. Got those tires, truck still making noise. Carried the truck back and now it needs a stirring column. I wouldn’t recommend this service department to fix my bicycle.
Business response:
Kela, we’re truly sorry to hear about your experience. It’s frustrating to deal with ongoing issues, and we appreciate your feedback. We're committed to resolving this, and your concerns will help us improve our service. Thank you for sharing your thoughts with us. Sincerely, Gordon Hanna, Fixed Operations Manager
New Owners. .. New Staff... Higher Prices. Charging Big City Prices In A Rural Area. Good Luck in keeping us coming back.
Business response:
Kevin, we appreciate your feedback and understand your concerns. We’re committed to providing quality service and value to our community. Your insights are vital as we strive to improve and meet expectations. Thank you for sharing your thoughts with us. Sincerely, David Logan, General Manager
Poor customer service experience…common problem with backup camera. Was told it could be fixed within an hour and after $200 charge for one hour of service was informed that more time was needed for diagnosis.
Business response:
Hi Sonya, thank you for sharing your feedback with us. We apologize for the frustration you experienced with our customer service. We strive to provide efficient and transparent service, and we will address this issue with our team to ensure better communication moving forward. Sincerely, David Logan, General Manager
Find redundant problems with your vehicle to charge you exorbitant amounts of money. Then can’t tell you why they need to change a part, just it’s bent but when you tell them to put the bent part in the vehicle. They seem to forget. So you don’t get to see what was wrong with the part or why you needed another one. Just charge you more money. Don’t need a abs module. They don’t have any of those. Can’t get any either. But are quick to try to sell you another vehicle.
Business response:
Hi Richard, thank you for sharing your feedback with us. We apologize for any confusion or frustration you experienced with our service. We strive to provide transparent and efficient solutions for our customers, and we will address your concerns with our team to ensure a better experience in the future. Sincerely, David Logan, General Manager
Horrible crooked service department charged me 836 dollars for electrical tape and heat shrink I will never bring another vehicle here again and will advise people to do the same
Business response:
Hi Dwayne, we're sorry to hear about your experience. We strive to provide fair pricing and quality service. We'd like to understand more about your visit to address your concerns. Please reach out to us so we can work towards a resolution. Thank you for your feedback. Sincerely, David Logan, General Manager
Went to dealership for a diagnostics they charged right at $200 for a diagnostics test and the results that they gave me did not fix the issue with my 16 ram 1500 4 x 4 limited they would not refund my money and wanted to charge me for another diagnostics test. Waste of money and my time
Treat customers dirty doesn't want to hold to their commitment as a dealership poor customer service in the service department
Frequently asked questions about Rainbow Chrysler Dodge Jeep RAM of McComb, L.L.C
How is Rainbow Chrysler Dodge Jeep RAM of McComb, L.L.C rated?
Rainbow Chrysler Dodge Jeep RAM of McComb, L.L.C has a 4.6 star rating with 2,101 reviews.
When is Rainbow Chrysler Dodge Jeep RAM of McComb, L.L.C open?
Rainbow Chrysler Dodge Jeep RAM of McComb, L.L.C is open now. It will close at 7:00 p.m.