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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
avoid this service dept. like avoiding a malaria infested swamp- service tech is a rip-off artist i hope the BAR shuts this mo fo down
Business response:
We are alarmed by your review, and we would like to assure you this does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Es una basura de dealear los vendedores no saben hacer su trabajo no lo recomiendo para nada
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Unprofessional,bad service,sold me a car and a few days later all the lights came on ,checked engine lights,brake lights just everything
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Emailed service director for concerns and complaints. Service was terrible overall. Chole Director to check emails
Business response:
We are so sorry for any delays in communication while trying to reach our service center. We want you to know that we value your feedback, and we take your concerns seriously. Please don't hesitate to reach out to us with any further concerns, and we will get back to you as soon as we can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I have used this dealership twice and have not been thrilled by their service. After reviewing the completed work order I was stunned with work performed that I was unaware of. According to the w/o major engine work was performed that I new nothing about. The work I was told about was needed was not even noted. I truely have no idea what was done.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Under staffed and poor customer service. Waited almost 1 month for service to be completed and if I wouldn't have shown up to the dealership it would have been a longer wait. Not satisfied
Business response:
Thank you for taking the time to bring this to our attention. We'd like to apologize for the inconvenience due to understaffing. We hope to have the opportunity to provide you with excellent customer service in the future. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Horrible service! The waiting time of 3 hours for an oil change is ridiculous. All people at Puente Hills Chrysler Dodge are rude and have an attitude.
Business response:
We sincerely apologize for any delays in your service! We want you to know that we value your time, and appreciate your business. We want to have the opportunity to work with you to solve this matter. Please reach out to us when you can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Service, communication, pricing, overall unsatisfactory experience probably will not use in the future or recommend
Business response:
Hi Hugo, we're so sorry to hear that your experience here was anything less than positive. We'd like to have the opportunity to learn more about your visit, so that we can work to improve. If you have a moment, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Waited a week to even be seen and even then all the work no completed
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.