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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
over 2 hours for a simple oil change and maintenance with an appointment, ugly waitroom
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They were short staffed, unfriendly, no service rep seemed enthusiastic to be there on a Saturday, and over charging me 35 dollars to patch a flat tire should have been a courtesy fix. Then the cashier made me walk over to the service dept. To get the paperwork which no one was around, and kept me waiting.
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Bought the truck with a broken taillight and it burned the harness. And now I have to pay for it ? Yeah never buying dodge again.
not happy at all i will never go there to buy a new or used car
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They weren't great at communicating or setting expectations. They also didn't put back a panel that they removed.
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
The guy that help me out said he was going to contact me to fix my car 2 things that under warranty my car is leaking oil and water and it’s been 3 weeks and he never called me for that reason I’m not happy my drive way keeps getting oil stains and that’s not cool I always take my car to your dealership to get service not sure why I’m not being taken care of … also when I went to do my oil change I was there for about 6 hours I checked in at 8am and didn’t leave until like 3 pm I wasted my whole Saturday just fir an oil chan... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Took my car for service on 5/15. Didn’t get it back a week later. They said they didn’t have workers. It was an expensive fix for keeping my car for a whole week
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Worse dealership around. The staff know nothing. This dealership is only trying to rob you. They treats the customers with the most disrespect and think it’s a joke. I hope these service writers have car trouble and get treated the same way.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Trying to move forward from a really bad experience and small things that mean a lot still linger through. The radio is giving me problems, the A/C is turning on and off whenever it pleases, tire pressure comes on and off. I purchased the extended warranty, when I told the service guy that helped me, he said I had to leave my vehicle there for a week. I can’t leave my car there for a week, it’s our only need of transportation. I asked for a loaner and he said there’s none that their diagnostics was behind a week and that I n... read more
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.