This profile has been claimed by the business owner or representative.
Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Very poor communication nobody answers your phone A lack of knowledgment from everybody that worked there.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Service writer is a liar and never returns calls. Never updates when asked or says.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I took my jeep in on Saturday morning at 7am for a manufacture recall, thinking I will get the truck back by that same morning. Was informed that there are two additional recalls on the truck. I did not get my truck back until Thursday evening and still had to dish out 800.00 out of pocket. Nicole was very apologetic. But the time to get my truck back was way to long.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Vehicle had an issue with the 'smart window' feature. Either the window would not fully close or open on its own, and at times the window motor would continue to actuate while driving or when the vehicle was fully turned off. Initial diagnosis was on January 24, 2023 and it was finally fixed on March 22, 2023. Had to bring the vehicle in on four different occasions. First two times, they kept the vehicle for an entire week, each time. After each visit, they claimed that it was fixed. After the second full week visit, the win... read more
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Bad service bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad
Business response:
Thanks for taking the time to leave a review. I am so sorry to hear about your experience. We pride ourselves on offering the highest level of service and hope you will consider discussing this matter further. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I have never had a worst experience getting my car serviced then I have at Puente hills dodge jeep Chrysler.
Business response:
Thank you for bringing this to our attention. I sincerely apologize for any difficulties and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
not responsive. Said would get back to me but never called. Gave wrong expectation of delivery date. Took too long for the work performed. The car was delivered in a dirty condition. It took more than three weeks to deliver for a diagnosis that they already did in the first week.
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They couldn’t find the problem. The rough idle is obvious, it has something to do with the fuel system, so I paid for a fuel injection treatment to avoid paying the diagnostic fee. They didn’t wash my car and returned it to me, dirty.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Made an appointment and 4 hours after having the car they called to state that they would not be able to diagnose the car for another 4 days. What is the point of the appointment then??
Business response:
Hi there, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.