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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
At Puente Hills Chrysler Dodge Jeep Ram we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Jeep, Dodge and Chrysler models and are confident we can find the new car, truck, van, or SUV of your dreams. We will also help with auto loans in City of Industry and lease plans too. Our auto repair and car parts departments at Puente Hills Chrysler Dodge Jeep Ram can help get you backon the road as quickly as possible.
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Service writer is a liar and never returns calls. Never updates when asked or says.
I took my jeep in on Saturday morning at 7am for a manufacture recall, thinking I will get the truck back by that same morning. Was informed that there are two additional recalls on the truck. I did not get my truck back until Thursday evening and still had to dish out 800.00 out of pocket. Nicole was very apologetic. But the time to get my truck back was way to long.
Vehicle had an issue with the 'smart window' feature. Either the window would not fully close or open on its own, and at times the window motor would continue to actuate while driving or when the vehicle was fully turned off. Initial diagnosis was on January 24, 2023 and it was finally fixed on March 22, 2023. Had to bring the vehicle in on four different occasions. First two times, they kept the vehicle for an entire week, each time. After each visit, they claimed that it was fixed. After the second full week visit, the win... read more
Bad service bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad
I have never had a worst experience getting my car serviced then I have at Puente hills dodge jeep Chrysler.
not responsive. Said would get back to me but never called. Gave wrong expectation of delivery date. Took too long for the work performed. The car was delivered in a dirty condition. It took more than three weeks to deliver for a diagnosis that they already did in the first week.
They couldn’t find the problem. The rough idle is obvious, it has something to do with the fuel system, so I paid for a fuel injection treatment to avoid paying the diagnostic fee. They didn’t wash my car and returned it to me, dirty.
Made an appointment and 4 hours after having the car they called to state that they would not be able to diagnose the car for another 4 days. What is the point of the appointment then??
I took my car to them to check a problem with the car shaking driving after 60mph and oil change, and they said they didn't have the parts to fix it, and they gave me the car with the engine light on, and it was not on when I took it to them, and they also did not have the part to fix the engine light. Overall, it was an entire mess and a bad experience. Will not be buying a jeep again with all these problems.
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,906 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.