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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Our Fleet Account there is a disaster with the average time time it takes to fix basic needs to be over 1-2 weeks which is totally unacceptible.
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They had my car for nine days at all it was was a sensor. Don’t believe they’ve had it for that long and my car runs very rough. Don’t know what they did but I will not take it to that dealer anymore. Going to a different Dealer very unsatisfied with this dealer the mechanic wasn’t very good or my sales service girl didn’t know what she was doing
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Beacause of the service I received in your service dept I will never ever buy a car from you guys again. West Covina dodge is where I will conduct business from now on
Business response:
Hi, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I made a service appointment in person because I wanted to ask how the long service would take so I can plan accordingly. The car needed recalls, oil change, tire rotation and cracked windshield. The service advisor wrote up the service and told me it should take one day, so he scheduled the appointment a week in advance for me to drop it off Monday morning. I never received any calls on updates of my vehicle. I had to keep calling to follow-up on the status. On Tuesday, when I got ahold of the service advisor he tells me th... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
problem not solved after a new engine was put in, after pick up engine began to smoke, someone forgot to tighten a clamp on a antifreeze.
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Horrible! Truck was in for two weeks and never touched it and never was able to get ahold of my service rep. Finally had to pick it up and go to another dealer. Very poor customer service
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
The Service Advisor was very incompetent. He did not fully understand what the problem was. this gave the machinic looking for the wrong problem, it took 4 days to come up with a solution.
Business response:
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
the service depart had my van for a week and could get parts.. this should have relayed to me at the time of delivery or at least the next day. paying for a rental for nothing is not good service
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Went for a mechanical problem , first of all somebody approach me ask me questions about the car, and he wasn’t the person that was supposed to ask me a question and then the lady approached me and asked me a few questions and he don’t. She didn’t know what she was doing. I guess she was new, but she didn’t know what she was doing at all., at the end of the day they say that my insurance expire and whatever and what’s wrong with the car he wasn’t covered by it but they didn’t even check it. They wanted $200 just to check., w... read more
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.