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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
At Puente Hills Chrysler Dodge Jeep Ram we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Jeep, Dodge and Chrysler models and are confident we can find the new car, truck, van, or SUV of your dreams. We will also help with auto loans in City of Industry and lease plans too. Our auto repair and car parts departments at Puente Hills Chrysler Dodge Jeep Ram can help get you backon the road as quickly as possible.
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
1/21/23 Parts were ordered for my repairs. No one called to tell me they were in. Contacted service and yes they were in. Should I make an appointment for the repair - indication it wasn't necessary. On 1/9 brought in vehicle and was told appointment was necessary. Two weeks later on 1/23 brought in vehicle at 9:30am and they said it was a two day job. No call - called them on 1/25 for progress. Indication it would take another day. Not ready on 1/27 would be Monday 1/30. Not ready - now 2/1. Finally ready that afternoon. Th... read more
Very bad experience, will be write a review on Yelp for sharing my horrible story.
Left my keep for service and after 2 weeks never received updates. Began calling for updates and after 5th call with no answer or call backs when leaving messages I had someone go to the dealership in person for get update.
First repair quote was over $4,000 for my jeep repair. I said no because of the high price then the repair dropped to $2,000. That already did not make much sense but i decided to get the work done due to it will be under warranty if the problem came back. After work was done i brought the jeep back home and after driving the vehicle in the city it overheated. I noticed that the radiator was dry with no coolant and the radiator cap was left loose. I took it back and they blamed it on the cap itself and replaced it. They call... read more
The service was pretty fast, my Grand Cherokee was in and out in around 45 minutes. But unfortunatley I had to wait over an hour to pay and get my keys. This is unacceptable expecialy when there was a very low volume of customers. The exact same thing happened when I brought my Gladiator for service two months ago. I'm sad to say, I will no longer be bringing my Jeeps here. Also, the waiting area needs cleaning, walls need painting, etc... The parts area has very little accessories, many empty shelves, etc.... There is much ... read more
No communication what so ever. . And the Prices are Rediculous... They never let you talk to the mechanics just some receptionist who has no clue about fixing cars.
I have to say that my recent experience with Puente Hills Chrysler Jeep has to be the worst in my over 45 years driving. It was so bad that I used it as an example of how NOT to do business at my company meeting this week. Our motto is “Service with Integrity.” My experience at your dealership was horrible service with no integrity. I brought in our 2017 Jeep Wrangler into your dealership assuming that I had an issue that would be covered under warranty. I waited 40 minutes past my appointment time to get seen. I admit that ... read more
I don't understand why you require an appointment for service. I easliy made my appointment through your website and getting the required parts ordered for my service was easy. I arrived on time for my 9:00am appointment but no service attendants were around from 9:00am to 9:15am. If your employees take a break between 9 and 9:15, please block out this time so customers cannot book appointments during this time. The check in process was not bad and when my service attendant contacted me at 11:00am, I was excited to see my Je... read more
Poor service , none of the service representatives looked like they wanted to be there . I called 4 times to get an update on my car and they said they could not give me answers , they had my jeep for a week already. Not to mention that they over book people for service, they should be honest if they cannot see that many people in one day. I loved coming here because it is so close to home but such a shame that they lack professionalism.
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,908 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.