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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
El respeto que se practica en el diles es muy triste y se siente uno numerable tube una muy mala esperiencia y me siento engańada respecto a los cantidades no esplicadas y agregadas sin un motivo espero pronto puedan darse cuenta y Agar algo
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
1/21/23 Parts were ordered for my repairs. No one called to tell me they were in. Contacted service and yes they were in. Should I make an appointment for the repair - indication it wasn't necessary. On 1/9 brought in vehicle and was told appointment was necessary. Two weeks later on 1/23 brought in vehicle at 9:30am and they said it was a two day job. No call - called them on 1/25 for progress. Indication it would take another day. Not ready on 1/27 would be Monday 1/30. Not ready - now 2/1. Finally ready that afternoon. Th... read more
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Very bad experience, will be write a review on Yelp for sharing my horrible story.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Left my keep for service and after 2 weeks never received updates. Began calling for updates and after 5th call with no answer or call backs when leaving messages I had someone go to the dealership in person for get update.
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
First repair quote was over $4,000 for my jeep repair. I said no because of the high price then the repair dropped to $2,000. That already did not make much sense but i decided to get the work done due to it will be under warranty if the problem came back. After work was done i brought the jeep back home and after driving the vehicle in the city it overheated. I noticed that the radiator was dry with no coolant and the radiator cap was left loose. I took it back and they blamed it on the cap itself and replaced it. They call... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
The service was pretty fast, my Grand Cherokee was in and out in around 45 minutes. But unfortunatley I had to wait over an hour to pay and get my keys. This is unacceptable expecialy when there was a very low volume of customers. The exact same thing happened when I brought my Gladiator for service two months ago. I'm sad to say, I will no longer be bringing my Jeeps here. Also, the waiting area needs cleaning, walls need painting, etc... The parts area has very little accessories, many empty shelves, etc.... There is much ... read more
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
No communication what so ever. . And the Prices are Rediculous... They never let you talk to the mechanics just some receptionist who has no clue about fixing cars.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I have to say that my recent experience with Puente Hills Chrysler Jeep has to be the worst in my over 45 years driving. It was so bad that I used it as an example of how NOT to do business at my company meeting this week. Our motto is “Service with Integrity.” My experience at your dealership was horrible service with no integrity. I brought in our 2017 Jeep Wrangler into your dealership assuming that I had an issue that would be covered under warranty. I waited 40 minutes past my appointment time to get seen. I admit that ... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I don't understand why you require an appointment for service. I easliy made my appointment through your website and getting the required parts ordered for my service was easy. I arrived on time for my 9:00am appointment but no service attendants were around from 9:00am to 9:15am. If your employees take a break between 9 and 9:15, please block out this time so customers cannot book appointments during this time. The check in process was not bad and when my service attendant contacted me at 11:00am, I was excited to see my Je... read more
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.