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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Poor service , none of the service representatives looked like they wanted to be there . I called 4 times to get an update on my car and they said they could not give me answers , they had my jeep for a week already. Not to mention that they over book people for service, they should be honest if they cannot see that many people in one day. I loved coming here because it is so close to home but such a shame that they lack professionalism.
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Horrible communication and bad service lied about doing a service and was hard to get ahold of them.
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Waste of time, literally. Why make appointments if I’ll take almost 4 hours for technicians to diagnose a persons vehicles?
Business response:
Hi, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Your customer service is horrible. No one picks up the phone after I drop car off. I will not be returning after years of service there. Big mistake Dodge
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
The service was completed in the most INEFFICIENT way possible. They were short-handed so they didn't meet their deadlines. POOR communication, poor customer service. I will NEVER go back to this dealer again!
Business response:
We're truly sorry for the delays in your service. We've been doing our best to meet the demands of our busy schedule despite challenges with understaffing, and we sincerely appreciate your patience. We hope to work with you again in the future, and provide you with excellent service! Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Very poor communication skills. They make promises they can’t keep. They don’t answer their phones and when they finally get back to you they give you the run around or they say they’re gonna call you back with answers but they don’t. I’ve had these same problems every time I’m come to this dealer. It’s one of the closest ones to me. I will drive out of my way to go somewhere for better customer service rather than the convenience of this dealer being closer to me. Will no longer do business with them.
Business response:
We sincerely apologize for any miscommunication you've experienced recently. We can assure you that your satisfaction is our top priority, and we hope to have the opportunity to work with you again. If you have any other thoughts or concerns, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I've been dealing with the same issue for over a year. I've gone through 3 service managers and service is still not completed. Every time I go there is like starting from scratch. Nobody knows. Car is under warranty yet I had to pay $2000+ with the last repair in rental fees since they took a month to do the repair. I love jeeps but because of this, this might be my last one.
Business response:
We're so sorry for the delay in completing your service. We want you to know that your business is important to us, and we take your concerns seriously. We appreciate you bringing this to our attention, and we hope to work with you towards the best solution. Please feel free to contact us directly with any additional questions. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
No communication. was told car would be done in a day then took 3 days
Business response:
We're sorry for the lapse in communication during your recent appointment. We sincerely appreciate your patience as we work to complete your service in a timely manner, despite challenges with understaffing. Please don't hesitate to reach out to us with any further concerns. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Needed to have lane assist looked at and they wanted to keep the car for a day or 2 after i specifically told them I needed it back by end of day. Nothing was worked on. They didn’t replace the 3M guards like they had stated. No car wash. Had a better experience at another local dealership. Took only a day to update software and fix my issue . Car washed. Unfortunately the buying experience here was not a favorable one too.
Business response:
We're sorry that your service experience was anything less than satisfactory. We truly appreciate your business, and we apologize that your service did not go as well as it should have. We hope to have the opportunity to work with you towards a resolution for this matter. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.