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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
At Puente Hills Chrysler Dodge Jeep Ram we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Jeep, Dodge and Chrysler models and are confident we can find the new car, truck, van, or SUV of your dreams. We will also help with auto loans in City of Industry and lease plans too. Our auto repair and car parts departments at Puente Hills Chrysler Dodge Jeep Ram can help get you backon the road as quickly as possible.
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Horrible communication and bad service lied about doing a service and was hard to get ahold of them.
Waste of time, literally. Why make appointments if I’ll take almost 4 hours for technicians to diagnose a persons vehicles?
Your customer service is horrible. No one picks up the phone after I drop car off. I will not be returning after years of service there. Big mistake Dodge
The service was completed in the most INEFFICIENT way possible. They were short-handed so they didn't meet their deadlines. POOR communication, poor customer service. I will NEVER go back to this dealer again!
Very poor communication skills. They make promises they can’t keep. They don’t answer their phones and when they finally get back to you they give you the run around or they say they’re gonna call you back with answers but they don’t. I’ve had these same problems every time I’m come to this dealer. It’s one of the closest ones to me. I will drive out of my way to go somewhere for better customer service rather than the convenience of this dealer being closer to me. Will no longer do business with them.
I've been dealing with the same issue for over a year. I've gone through 3 service managers and service is still not completed. Every time I go there is like starting from scratch. Nobody knows. Car is under warranty yet I had to pay $2000+ with the last repair in rental fees since they took a month to do the repair. I love jeeps but because of this, this might be my last one.
No communication. was told car would be done in a day then took 3 days
Needed to have lane assist looked at and they wanted to keep the car for a day or 2 after i specifically told them I needed it back by end of day. Nothing was worked on. They didn’t replace the 3M guards like they had stated. No car wash. Had a better experience at another local dealership. Took only a day to update software and fix my issue . Car washed. Unfortunately the buying experience here was not a favorable one too.
Horrible customer service. I took my Jeep in because it was leaking. I had explained I took it to the original dealership prior for the same issue & they held on to my car for over a week. The manager, Bustter put a note on my paperwork stating that I would like a call the following day to get an updated about my vehicle. 3 days went by & no one called me. When I tried to call the service department, they said they couldn’t find my paperwork which meant they were still working on my car & that I could leave a message with th... read more
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,908 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.