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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I made an appointment online and received an email conformation- when I visited the dealership at the appointment time I was told everyone was gone for the day - what's the point of making an appointment if it's not honored
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Dissatisfaction Upset headaches letdown unfulfilled bummer waste of time frustration unhelpful anger abandonment unaccommodating disappointment zero communication
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Price on the phone was very different from price given in person. 30 min wait to even be spoken too.
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Poor commutation does not answer calls or get back with customer. Truck spent three weeks waiting on parts. Didn't inform me that all recalls weren't finished. Worst experience.
Business response:
Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence at our business, and I hope you will give us the opportunity to make this right. When you have a moment please contact me directly. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Poor communication. Did not call when the car service was done. In addition, did not complete all services requested.
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
My vehicle was in for 2 weeks with no action and no communication. Terrible experience.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
dealer. hold my jeep 3-1/2 weeks not repaired very dissapoonted im not coming back
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
If I can give it a 0 star I would… it took 4 months to get my engine replaced. There were no updates for my car unless i called. Every time I called no one would answer. They did not refund my money after i got a rental. Once they gave me back my car with a new engine it had a light on and i took it back. They said I would have to leave my car there for 3 more days just so they can diagnose it. So don’t recommend
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Weren’t clear about time frame of inspection would take so we went elsewhere unfortunately
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.