This profile has been claimed by the business owner or representative.
Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Michael and Bustter have been great! Unfortunately I have had to bring my car consecutive weeks in a row since the day after I purchased the vehicle. The vehicle was sold to me only after transmission had been replaced and also something to do with the AC now. How can this be a certified pre owned vehicle? It failed me on the first day of having it. I asked to please let me exchange this one as I no longer feel safe or confident in this vehicle. I got a no, as it would deem difficult. But yet you rather I keep coming week af... read more
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Don't be fooled by the 5 stars, as of June 2023, this location is struggling. The are extremely understaffed and overwhelmed. I took my Jeep in for service to be met with the phone-tag run around. They do not have the resources to provide good customer service. The took a whole week to diagnose the Jeep, supposedly fixed it. About 4 days later the vehicle is still having issues and I had to take it back in for repair. Made complaints to upper management, they are not responding promptly.
Business response:
Thanks for taking the time to leave a review. I am so sorry to hear about your experience. We pride ourselves on offering the highest level of service and hope you will consider discussing this matter further. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
The worst experience I've ever had. I don’t think this is still Ram.
Business response:
While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Terrible communication. I left my car on a Wednesday morning and I never heard anything from them until I called on Friday afternoon. They proceed to tell me that they cant tell me the status of my vehicle because the service advisor that helped me wasn't there so nobody else in the entire building could check on my vehicle. They call me back later that day and tell me it's not ready even though they have had it since Wednesday morning and that maybe it will be ready Monday. I told them no that I was coming Saturday to get m... read more
Business response:
I am truly sorry to hear about your frustrations during your last visit with us. Your business means a lot to us along with your satisfaction with our services. Please call when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Was told the car was under warrait took a week and a 1/2 to dog knows. It can never get ahold of anybody and customer service. Never call you baccountable service and not almost.
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I dropped off my car because the check engine light went on. I was told that they need the car for a week. I did not expect my car back for a week, but I would have expected some type of communication about the process along the way. I called 3 days after I dropped off my vehicle, and I was put on hold to talk to my original service advisor for over 45 minutes. My service advisor never picked up. I was called back on day 4 and was told that my car had not been touched. I am surprised that no one could have connected to a mac... read more
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They put a flat tire back on my truck instead of the spare, who does that? I had to change it myself to get home!!
Business response:
We're truly sorry that you experienced tire trouble after your appointment with us. We want to help ensure that your vehicle is in its best possible condition. Please reach out to us so that we can resolve this problem. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Poor communication. Overbooked. The vehicle was there for a week not even touched. Called after several attempts only to find out it could be another 2 weeks until diagnosis. Was told all dealers are this busy if not busier. Asked about a loaner but was told they don't do that. Had it towed to another dealer who diagnosed it in less than a week and is providing a loaner car from the day I dropped it off until I get it back. Which may be a while (but not to the fault of the dealer but because of parts availability). Terrible ... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Poor service, long delays, unorganized , and making me the customer run back and forth from service to cashier for document is not my job.
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.