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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
My car got serviced at 9:15am and was done by 11am and not one phone call was given to me until I called an hour before closing. When I arrived 30 minutes before closing, i asked what time my car was done and everyone acted like they didn’t know when it was clearly written and on the paper. In addition, I told them to call me to let me know in regards to my cabin filter and no call.
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
The worst service ever. They had my jeep for over 2 months and couldn't figure out the problem. I dropped my jeep off with a half a tank of gas and clean, when it was finally returned to me my jeep had dirt layered and leaves all over, and my gas tank was empty. Poor service, customer service is terrible. I'm surprised this service dept is still in business.
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Worst service department by far. Went in for one thing and ended up with a damaged paint job. My vehicles issue never got resolved and my cars paint was damaged again. Service department manager did not care and brushed off my concerns.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Poor communication, no updates on what happening with the car. Took 5 mos to service the car,
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Poor service and buying experience was not a pleasant one. Would not recommend anyone to your dealership
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I brought my car several times for same issue . I understand that their busy, but if I am making an appointment to diagnose my car and they keep it for 3 days just for Diag. Then why schedule an appt. Now that makes me question the ability of the mechanics. If they need 3 days to diagnose. I'm frustrated with this dealer. They will not even take me home due to 10 mile radius and they still want to leave me without a car for 3 days. Not everyone has has 2 or 3 cars at home or a ride. :(
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Service advisor was very unprofessional. It was one entire week prior to service advisor letting us know what services our jeep needed,
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Went in for a recall and they didn’t tell me there tool a diesel mechanic on site I was without a truck for 2 weeks. Recall wasn’t completed due to no diesel tech. I took my truck to another dealer and had it back within 3 days.
Business response:
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
My truck sat at their dealership for almost two months and during this time the communication was horrible at best. They stated that they only have one diesel mechanic working there which was never disclosed prior to taking my truck there. Will not be coming back for new purchases or service any time soon.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.