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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
The worst dealership I have ever tried to deal with. No loaner/ rental vehicle for warranty or recall work. Vehicle sits for 3 days before even being touched. Cap left off coolant reservoir. Dealership is so bad I am thinking of selling my Ram and looking into buying a Ford or GM product!
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
service was terrible, but it is worse now. Their main problem is Zero,0, None, No. Communication. whatsoever. if you say you will call, please call, he did not. it's not even worth it for a review I did with the guy that helped me, boss/trainer, at least 7yrs ago the same thing. so, either try another again or stop buying Dodge, Chrysler
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I am glad that I do not have to ever again stop at this dealership due to their horrible and unorganized service department. The service department lacks on how to attend to customers. I am aware that the car business is very competitive, and a few forget the simplest thing which on to be the #1 Customer Satisfaction. This dealership has help me narrowed down my choices and I chose not to go with Dodge ever again.
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Still waiting to hear from Dealer to fix issues with Car. Not Happy at all.
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
It is unfortunate but the service at this dealer is terrible. It’s a revolving door from service personnel to service manager. Prices change from one day to another. It’s like chickens running around with no head.
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
First the dealer quoted me just under $62K for a new car. Made an offer and they said they would get back to me. Never did. Called and they said the car was sold. Did online chat and verified vehicle was still there and another sales called. Said he was a director. Then told me $62k was price incorrectly and requoted me 10K over MSRP to the tune of $72K. Don't waste your time playing games with this dealer...
Business response:
While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Had a free oil change and tried to charge me. Buster the manager is horrible, has horrible customer service skills should be talked to. If it’s free and Letter states it’s free there should be no questions asked. My appointment was at 8:30am did not accept my flyer and said I had to wait until 9 for sales to sign and approve. So I waited until 9:30am and was told my wait time would be longer so had to reschedule for next day again. Next time I go for service I do not want buster helping me like I stated before he has the wor... read more
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I don’t recommend this dealer to any customer bad service, service manager that worse
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They failed to call me on any updates for my vehicle and when it was ready they didn’t notify me as well. I had to be calling Jeep wave or having to call the dealer for any car updates. Also I wish they would of given more detail as to what was done and repaired. Service advisor when I arrived just told me he wasn’t really sure if the car was ready and then I just got handed the paper work. Thank you for repairing my car though!
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.