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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I took my car to them to check a problem with the car shaking driving after 60mph and oil change, and they said they didn't have the parts to fix it, and they gave me the car with the engine light on, and it was not on when I took it to them, and they also did not have the part to fix the engine light. Overall, it was an entire mess and a bad experience. Will not be buying a jeep again with all these problems.
Ramon was nice but I’m so disappointed in the customer service here. We were promised a car detail because the brand new car we purchased was dirty on delivery and a tank of gas in exchange for them to be able to fill out our survey to ensure they got a good score. The day I went in for them to replace a part and for the survey, they filled out the survey within minutes of me being there to ensure they got what they needed from me. When it came down to the things I needed, they were no longer concerned. I ended up waiting mo... read more
Well today is 5 May I do not have any ideal if I even on the car finding out today 15 days later I really don’t know what to say other than I’m confused and I’m waiting for them to take my car in my driveway any second
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They gave me 11 hard inquiries but other then that everything went well thanks alot
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I made an appointment to get my alignment checked. Dropped my car off in the morning. At 330, after all day of waiting, I get a call saying the alignment machine was broken and need to reschedule my appointment. Needless to say I was incredibly annoyed. Did They not know the machine was broken in the morning when I dropped my jeep off? Why did it take all day for them to tell me? It was literally my only day off that week and I didn’t have my car, nor was it fixed. I’m not happy.
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
No consideration for my time. Took about 10-15 minutes to be acknowledged and fill out my paperwork when there was only 1 car in front. My truck was sitting outside for 15 minutes after my service was complete and I didn’t get my paperwork or keys until I had to go outside and ask if I could leave. My service advisor had no clue what was the cost for my oil change and quoted me $120 and said that they would adjust it if it was different. I paid $110 dollars for an oil change after they completed the service so I had no choic... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Dealership is very unorganized. there is no communication within the the staff. Customer service is lacking at the cashier office
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Terrible communication. Always told tomorrow, tomorrow and nothing gets done. after a week's waiting, they said no technician was available yet and not sure when it would be. crazy.
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
After having my vehicle for 11 days for an oil leak, it was determined to be a faulty oil filter. When I got my car back, it was damaged on the passenger side - like a truck slammed their door into my car.
Business response:
Thanks for taking the time to leave a review. I am so sorry to hear about your experience. We pride ourselves on offering the highest level of service and hope you will consider discussing this matter further. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.