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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Horrible customer service. I took my Jeep in because it was leaking. I had explained I took it to the original dealership prior for the same issue & they held on to my car for over a week. The manager, Bustter put a note on my paperwork stating that I would like a call the following day to get an updated about my vehicle. 3 days went by & no one called me. When I tried to call the service department, they said they couldn’t find my paperwork which meant they were still working on my car & that I could leave a message with th... read more
Business response:
While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I wish there was an option to choose zero stars. Service on my car took over two weeks for a service that I was told it was going to take three days at the max. I called, left voice messages, text messages and emails and no response from the dealer, finally I decided to drive there to check status and still my car was not ready. I wish I could say customer service is great but unfortunately that is not the case with this dealership.
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Not as good as CDJR West Covina and Alhambra. I have been there for more than 10 times, but still not customer service oriented.
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Service department here is by far the worst I've ever had to deal with. They need new techs and service advisor's
Business response:
I’m so sorry, Jason. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
You might want to call it ( THE NO SERVICE DEPARTMENT ). was not able to talk to any one ,tried to text to call gave up picked up my car took it some were else
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Came in for an oil change appt. Waited for two and a half hours to get get my truck back
Business response:
We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!
Kept calling to get an update on my car and just got the run around.
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Unfortunately, my visits to the service department this time around were unpleasant. I was not greeted or acknowledged by my assigned service advisor on both visits. In addition, my warranty case manager attempted to contact the dealership and the service advisor multiple times, but was unsuccessful. Understandably, the service advisor had been busy; however, days flew by and a follow up call was never provided. I was also not notified that my car was ready to be picked up. I called one hour before closing and was notified t... read more
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Went in to a purchase a jeep wrangler. Salesman Eric and the sales manager were great.what made this a horrible experience was the finance manager he doesn't know what no means. Kept me there longer than I should.if it wasn't for him would of gave 5 stars.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.