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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I had to wait one mount for my car and parts. I understand it takes time,but the fact that I was calling for update and wouldn’t talk to someone at all for days and when I did get thought half the time the call drop. Or they up me on hold and the call dropped. I would wait up to and 1 hours sometimes Trina to reach someone for an update. And when I I’d get a change to talk to someone and ask for an update they need to speak to the technician and they call me back but never happens and I would have to call back and ask about ... read more
Business response:
While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I was happy with the first purchase , went back to get something fix, but parts were ordered and we're taking up to 3 weeks to be delivered, manager couldn't get a loaner vehicle for me, point blank ( no can't do ) they said. So I end up choosing a different car. Which I'm not to happy about. My question is, why would the dealership have a vehicle for sale when it had many issues to be fix and parts to be ordered?
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Dropped my car off Saturday. I Didn't get it back til Friday. No communication.
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
They didn’t do anything for me or car and they were so rude to me.
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Was not pleased with the service. It took 8 days to find out all I needed was a battery.
First, they do not honor Chrysler’s coupon. Service manager gave an attitude & said that all other places will charge higher. After picking up the car, I realized that they didn’t check anything (tires pressure, fluids, and air filter) they don’t even vacuum the inside car. What a BS services for $110 oil change.
Bad Service it took 2 weeks to receive my car back & noone would to give us updates we went 2 times in person & they would just say it’s not ready
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I waited more than 20 minutes at the reception and at the cashier each and no one answered you
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
The problem I had was at delivery- I am very disappointed on the time it took to bring my car up after service, not only did they bring up a car that wasn’t mine they took about 35 minutes to do that. I explained to them that wasn’t my car and took another 25 minutes to find my car. Very disappointed and not acceptable.
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.