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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I bought my Chevy from your dealership. You sent me over to have it checked at Chevrolet across the street.I have bumper to bumper warrenty Why do I have to now pay for the repairs that you could not fix.Quite annoyed.
Business response:
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Never answer my phone call, and remain busy? Just call for regarding my car status. If service director or manager Robert, or whoever worked on my car service advisor,or GM Josh, please reach me back regarding my car status in the shop, I will change the rating later.
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Your price for an oil change was too outrageous. We are retired and live on a budget. That is robbery.
Business response:
Billy, thank you for taking the time to share your valuable feedback with us, both positive and constructive. We are deeply sorry that we did not exceed your expectations as a whole and hope you will consider speaking with us further. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Muy mal servicio tuvieron mi carro por casi un mes y me traían a puras mentitas no pudieron solucionar me lo de un carro de renta me isieron perder de trabajar por ir a recoger el carro cuando nisiquiera le abian echo nada y sus empleado llamado Henry en ves de buscar una solución me aconsejava de agarrar un abogado que tipo de servicio es ese pensé que era una empresa seria
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
This service center needs a lot of work. Difficult to get a hold of the service advisors. The service manager is a jerk. The relationship with enterprise is suspect. The only employee whom I found HELPFUL was Omar. Kudos to him. Never again will I return to this place.
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
One of the two items I brought my Jeep in for was addressed on my invoice papers. My Jeep just turns off completely at a stop, shifts out of gear. Happened several times last week. Then this week after driving my truck to the store my truck wouldn’t start. Only issue noted on my invoice was I brought in for battery problem. I spoke to them about it and I had to call several times to have them note my account that I had trouble with the car shutting off at a top. It’s not cycling down like normal at a stop but completely turn... read more
Business response:
Hi Linda, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Extremely disappointed. I purchased a car last week and discovered that the front two windows don't work at all. I have been calling, getting transferred, leaving messages, etc. without any response. I have currently been on hold for an hour and will need to give up because I need to continue my work day. I had trusted that they were telling the truth when they said the car had been inspected, but this obviously was not the case. Very poor customer service and apparently there's a lack of integrity
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Brought vehicle in for alignment. When I got there they said alignment machine was broken. Got and oil change since I already drove 20 Miles to get there. Not happy
Business response:
Hello, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
If I could get something lower, I would give them that. I don't know how many people must be getting ripped off by this dealership and the person Debrah who was my service advisor.
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.