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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Vehicle was returned to me the same way it was Prior to my appointment, I must’ve called 10 times and left messages to no response.
Business response:
Hi, I'm sorry to hear about your negative experience with our service department. If there is any feedback you would like to share with us on ways to improve in the future, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Worst customer service Salesman didn't even care when I had an issue with the car Too bad we stuck with this lemon
Business response:
We regret to hear of your frustrating experience during your last visit. We strive to provide excellent customer service to all of our clients, and we apologize for missing the mark in any way. If there's anything else you'd like to share, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
It took a week to get an initial diagnosis for my truck. The diagnosis did not appear correct, and the service manager was unable to talk intelligently about what was wrong or why their diagnosis was correct. They ended up charging me $200 for doing nothing but change out parts since they had no idea what was wrong with the truck. More details as follows... After calling a few times during the week to get a status, I called again 7 days after dropping the truck off, and Service still had no status. They kept me on hold for a... read more
Business response:
We're truly sorry to hear of your recent experience. We sincerely apologize for any lapse in communication, or other misunderstandings. If there are any other thoughts or comments you'd like to share, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Appointment needed not needed confusion. Items included in package not done. Dealer needs to communicate.
Business response:
We apologize for any miscommunication and hope to have the opportunity to earn back your business. Please reach out when you have a moment so that we can discuss your concerns. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
My car engine was replaced. 3 days they said. It took 2 weeks and a $ 700.00 car rental for 2 weeks. No car loaner provided.
Business response:
We are very sorry to learn your expectations were not met during your recent visit. This is important to us and we hope to have the opportunity to find out how we can make this right. Please call when you have the chance. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Poor communication, stole items from vehicle, did not fix warranty issue, do not trust these people, don't bring vehicle here!
Business response:
We take your review very seriously and want to ensure that your concerns are properly addressed. Please reach out at your earliest convenience so that we can discuss this situation. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Trying to call or check on your vehicle status was horrible. I never received call backs when I left messages nor did I get my vehicle in a timely manner after dropping it off to get repaired.
Business response:
We appreciate you bringing this matter to our attention. We want you to know we take your concerns seriously, and we will use your comments to improve. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Wait time to be helped takes too long even though I came in earlier than I was suppose to. Vehicle was not fixed on same day.
Business response:
We're so sorry to hear that your service was not completed in a timely manner. We want all of our valued customers to feel that their time is used wisely. We sincerely appreciate your feedback, and hope to work with you again next time. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Horrible scheduling process. Was told that my vehicle will be done the same day as long as I bring it in on time. Have brought my vehicle here multiple times for the same reason and vehicle always had to stay overnight. Would not get a notice from representative until near end of the day.
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.