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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
The worst service dept I have ever experience especially Michael ramirez does not keep you inform of whats going on i tried to contact him on the day my jeep was promise it would be done.. no call until days later 6 days days later.. Don't even bother. He either not around he out of the office (like he has one ) or has not arrive or at lunch. He is a joke. He bring a bad name to that dealer . I will never. Ever refer anyone or I will try not to go back to that dealer. Believe me stay away.
Business response:
We are disappointed to have let you down and hope to have the opportunity to learn more about your experience. Please email when you have a moment so that we can discuss your concerns. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
"Worst experience with a car dealership in my life. Very..." Worst experience with a car dealership in my life. Very attentive in making a sale, but no follow up. First and last time I buy a car from this dealership. They sold me vehicle with 1 key only. Between life and them having the key it's been a while. Finally sent someone for an in and out on something they owed and spent 2 hours their for nothing. I DO NOT RECOMMEND CDJR Puente Hills to anyone, poorest of customer service!
Business response:
We regret to hear that your appointment took longer than it should have. It's our goal to make sure every customer's time is used wisely, and we're sorry that this was not the case. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
"This dealership will end up costing me thousands of..." This dealership will end up costing me thousands of dollars and I did not even buy a vehicle from them! After calling around to multiple Southern California dealerships about a lease promotion on Jeep.com I ended up speaking to a "sales manager" who said they could honor the promotion lease but would have to check with the manager first to see if any vehicle on their lot met the requirements. Ultimately because of the the vehicle did not have the exact MSRP of the leas... read more
"Where to begin... I purchased a new Jeep Gladiator on..." Where to begin... I purchased a new Jeep Gladiator on 1/31/2021. I contacted the dealer via internet sales manager and spoke on the phone related to my interest in the vehicle. We set up an appointment and started all the paper work. I show up at my time and they where not ready for me. I waited until my sales rep was free from another customer and we went to test drive and found out that the car they pulled down was not the same one I asked about. I then waiting aga... read more
"Very disappointed " Felt I over payed and still having problems with my new key can’t get into my car and or start it . Second disappointment there
Business response:
I am sorry to hear that you are in any way dissatisfied with your experience. I would like to work with you to make sure your key issues are resolved, so please contact me at your earliest convenience at 626-626-2000. Sincerely, Josh Story, General Manager
"Unacceptable " Unfortunately, I had unpleasant experience that leads me to not return or recommend your service department. I felt Daniel (service rep) stating this morning after receiving my 2015 Dodge Durango that your service department couldn't perform a initial diagnosis till Tuesday was unacceptable. I strongly feel this could have been done by Saturday morning at the latest as an initial diagnosis should take no more than 45 minutes to perform.
Business response:
Hello, I am concerned about what may have happened here. Please call me to discuss at your earliest convenience; my number is 626-848-2847. Sincerely, Joe Piane, General Manager
"Service department " Staff kind taking time to explain in details about service.. few months ago concerned tire Luis N. checked.. minutes Wait. On road safe Thanks Staff
"BAIT & SWITCH!" The bait & switch technique is terrible! I came in yesterday trying to purchase not 1 but 2 vehicles! I am saddened by the absolute lack of moral character displayed by the sales staff. I test drove the purple Jeep Wrangler and told the salesman I wanted to purchase it and hold it. I then test drove a grey Doge Ram dually and told him I wanted it also. When we went inside to write the check for both suddenly the dually was sold! They said they "had others" though but upon looking of course the prices were hi... read more
Business response:
Hello, please call me to discuss any issues you may have experienced with pricing; my number is 626-848-2847. Sincerely, Joe Piane, General Manager
"No response from internet manager" I made an inquiry regarding a new Ram pickup giving the service person all of my information. I had to call twice just trying to get a response and was told "i'm working on it". After 24 hours or more I told the dealership that their treatment for a new customer was unacceptable and don't bother calling me.
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is open now. It will close at 9:00 p.m.